d) at Octopus Energy

Munich, Bavaria, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Renewable Energy, EnerTechIndustries

Requirements

2–3 years of leadership experience, ideally in dispatching, workforce management, or operational processes
Experience in the energy industry is a plus; dynamic, strategic thinking and working style is more important
Good understanding of technical processes and knowledge of effectively managing teams
Ability to set clear priorities for team and company fit, and take responsibility for structures, processes, and people
Fluent in German and business-fluent in English

Responsibilities

Lead the Customer Operations team (4–5 direct reports) both professionally and disciplinarily, and continuously develop the team
Act as a link between Dispatching, Operations, Tech, and Business Operation Managers to drive new ideas, tools, and processes forward
Responsible for the further development of workforce management, ticketing system, and other relevant tools; identify optimization potentials in processes, structures, and systems
Ensure customers are at the center, develop innovative approaches for excellent Customer Care, and sustainably increase customer satisfaction
Define Service-Level-Agreements (SLAs) and design comprehensive role and job profiles to build a high-performing, versatile Customer Service team
Create a supportive, growth-oriented work environment and take responsibility for the strategic build-up and continuous development of the Dispatching and Customer Care areas

Skills

Team Leadership

Workforce Management

Ticket Systems

Process Optimization

Customer Service

SLA Management

Operations Management

Dispatching

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Parental Leave

Flexible Work Hours

Company Equity

OE Group Share Scheme

Risks

Increased competition in renewable energy may impact market share.

Rapid international expansion exposes Octopus to geopolitical risks.

£3 billion repayment to UK government could strain financial resources.

Differentiation

Octopus Energy's Kraken platform optimizes energy usage for zero-bill homes.

The company leads in electric aircraft charging with AeroVolt collaboration.

Octopus Energy's global reach includes partnerships in Brazil and Japan.

Upsides

'Zero Bills' initiative could revolutionize sustainable living in the UK.

Partnership with Energisa opens South American renewable energy market.

Investment in Ocergy enhances offshore wind capabilities globally.

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