Team Lead, Costa Rica at Dandy

Belen, Guanacaste, Costa Rica

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Dental Technology, HealthtechIndustries

Requirements

Strong design experience in CAD/CAM dental workflows, with deep knowledge of your product line and a track record of consistently high quality and throughput
Proven ability to share knowledge, mentor peers, and support the development of others
Skill at learning teammates’ strengths, spotting areas for improvement, and providing constructive, actionable feedback
Ability to prioritize tasks, manage workload distribution, and adapt to changing business needs
Willingness to work in a high-velocity, evolving environment while maintaining a positive and solutions-oriented mindset
Comfort working with multiple systems and eagerness to learn new tools and processes quickly
Strong communication skills, with the ability to adapt your message to both peers and leadership
A collaborative mindset, building strong working relationships across teams
Willingness to roll up your sleeves and address problems hands-on, setting the tone for the team through your own example
Intellectual curiosity and a proactive approach to learning and problem-solving
Strong written [skills, inferred from incomplete text]

Responsibilities

Lead a team of 10–15 digital designers
Oversee Focus Area scheduling, shifts, training, and time off (PTO & STO)
Monitor individual quality and performance through regular audits
Continuously Performance Manage & Coach designers through 1:1s and feedback sessions to drive improvement
Establish and track development plans for all unscheduled designers
Identify when support is needed and leverage internal resources
Understand designer career goals and document growth plans
Understand the business metrics Dandy uses to evaluate the design workforce for both quality and UPD, and be able to articulate how each team member is performing against these metrics
Collaborate with leadership to set quality and throughput targets, and ensure your team meets them
Ensure your team is aligned with systems and processes, escalating major issues so the broader system can be updated & adjusted as needed
Foster an inclusive, positive, and high-performing team culture
Promote team engagement through team-building activities, celebrating both team achievements and personal milestones
Manage front line sentiment and workplace concerns in partnership with leadership and human resources to ensure a safe, respectful, and positive working environment
Communicate clearly with other teams and leadership
Collaborate effectively across functions to solve problems and ensure alignment
Share updates, surface issues, and build strong working relationships across teams
Take ownership of change management and lead your team through transitions effectively
Make recommendations to improve processes
Deliver high-quality work on team or department projects
Use sound judgment and root cause analysis when solving problems
Be a go-to knowledge resource for your area
Apply structured decision-making to support team outcomes

Skills

Team Management

Coaching

Mentoring

Performance Management

KPI Management

Metrics Tracking

Quality Audits

1:1 Feedback

Development Planning

Scheduling

Training

PTO Management

Leadership

Operational Excellence

Dandy

Digital dental lab services and software

About Dandy

Dandy provides digital dentistry solutions to dental practices across the United States, enabling them to transition from traditional methods to modern digital techniques. Their services include digital scanning, design, and manufacturing of dental prosthetics such as dentures and implants. Dandy's proprietary Chairside software simplifies the scanning process, allowing dental professionals to perform complex procedures with greater accuracy and efficiency. Unlike competitors, Dandy offers their Chairside software for free, making it easier for practices to scan patients and submit lab cases. The company generates revenue through the manufacturing and sale of dental products based on these digital scans, along with providing clinical support and live scan feedback. Dandy's goal is to enhance patient experiences and improve operational efficiency for dental practices by facilitating the adoption of digital dentistry.

New York City, New YorkHeadquarters

2020Year Founded

$4.2MTotal Funding

SEEDCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Medical, dental, & vision coverage

Parental planning

Mental health benefits

401(k) plan

PTO

Fitness reimbursements

Risks

Competition from established companies like Align Technology is increasing.

Data privacy concerns are rising with digitalization in the dental industry.

Rising raw material costs could impact Dandy's profit margins.

Differentiation

Dandy offers a unique end-to-end digital dental lab service.

Their Chairside software simplifies the scanning process for dental professionals.

Dandy provides free software, earning revenue from dental prosthetics sales.

Upsides

Growing demand for digital dental solutions aligns with Dandy's offerings.

Personalized dental care trend supports Dandy's customized prosthetics services.

AI integration in dental imaging complements Dandy's digital scanning technology.

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