Head of Renewals
Apollo.ioSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- RIBO license required
- 3+ years of commercial lines experience or 5+ years of insurance experience
- 1+ year of people management experience
- Persistence and agility to meet set targets consistently
- Excellent written and verbal communication skills
- Attention to detail and demonstrated flexibility in managing multiple clients at a time
- CAIB and CIP designations are assets
Responsibilities
- Develop a deep understanding of company goals and initiatives, cascade down to the team and individual level
- Set team objectives, oversee team's day-to-day activities ensuring all tasks are completed within Service Level Agreements and goals are met
- Manage individual performance goals-setting. Create impactful performance plans
- Provide motivation, coaching, training and developmental opportunities to team members to ensure they perform to required standards and achieve agreed upon objectives
- Create an inspiring team environment with an open communication culture
- Perform monthly audits to ensure team quality standards are met and exceeded, provide just-in-time coaching on the identified performance gaps
- Identify training needs, assist with facilitating training sessions and implementing procedures, provide new hires onboarding as well as continuous team learning sessions with existing team members
- Perform regular 1:1 meetings with direct reports along with productive weekly team meetings, to elevate high performance
- Manage and oversee all client escalations with integrity and professionalism
- Champion internal process optimization to improve efficiencies and remove manual hurdles across the team
- Manage team’s staffing plans, ensure adequate resource coverage
- Establish relationships within the Sales leadership team. Communicate updates to the team and provide feedback to management
- Handle renewal insurance leads provided by Zensurance
- Assess the needs of potential clients to advise on coverage requirements
- Advocate for internal process improvements to create efficiencies to remove manual hurdles across the team
- Map out and make improvements to the customer journey to elevate customer satisfaction as measured through Net Promoter Score
- Identify and coach staff to create cross-sell opportunities
- Other duties as assigned
Skills
Team Leadership
Coaching
Mentoring
Performance Management
Process Optimization
Quality Audits
Training Facilitation
Onboarding
Client Escalations
Time Management
Zensurance
Simplifies commercial insurance for small businesses
About Zensurance
Zensurance simplifies the process of obtaining commercial insurance for small businesses in Canada. Acting as a brokerage, it connects small business owners with various insurance providers to offer products like liability insurance, cyber liability insurance, and commercial auto insurance. By utilizing advanced technology, Zensurance reduces operational costs, allowing them to provide competitive rates and a streamlined purchasing experience. Unlike many competitors, Zensurance offers 24/7 support through a dedicated claims team, ensuring clients receive assistance whenever needed. The company's goal is to empower small businesses by making insurance accessible and affordable, while also providing educational resources to help owners understand their insurance needs.
Toronto, CanadaHeadquarters
2016Year Founded
$13.2MTotal Funding
ACQUISITIONCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees
