Ops Supervisor (Tax Expert)

Position Overview

Remote is seeking an experienced Ops Supervisor (Tax Expert) to play a pivotal role in the setup and launch of our expanded US Tax Operations services. This is a unique opportunity to build and scale a new business line from the ground up, contributing to Remote's mission of simplifying global employment complexities. You will be instrumental in ensuring compliance and efficiency in our tax operations, helping modern businesses expand and thrive.

About Remote

Remote is dedicated to solving the modern organization's biggest challenge: navigating global employment compliantly with ease. We empower businesses of all sizes to recruit, pay, and manage international teams. Our team operates asynchronously from six continents, united by core values and a future-focused work culture. We encourage diverse talents, experiences, and cultures to help us build the best-in-class HR platform. If you are energetic, curious, motivated, and ambitious, join us and define the future of work!

Key Responsibilities

Tax Operations & Account Management:

• Manage payroll-related state tax registrations and ongoing account maintenance with federal and state tax agencies, including employment tax and workers’ compensation accounts.
• Perform daily tax-related operations, such as tax filing, account setup, and issue resolution with government tax authorities.
• Provide constructive feedback to internal teams and government agencies to ensure accurate and timely tax registrations and account maintenance.
• Review and resolve inbound escalations related to tax issues, including registration errors, challenges, and agency communications.
• Must have U.S. payroll experience to understand compliance requirements in a PEO environment.

Strategic Tax Planning & Process Improvement:

• Develop and execute tax operations strategies to streamline registration processes and tax filings.
• Identify opportunities for process improvements in tax registration workflows to enhance efficiency and accuracy.
• Collaborate with R&D to automate tax registration and reporting processes, improving customer onboarding efficiency.

Compliance & Tax Quality Assurance:

• Ensure compliance with federal, state, and local tax regulations, including timely and accurate tax registrations and submissions.
• Establish and maintain high-quality assurance standards for tax-related operations, ensuring accuracy in tax data and reporting.

Stakeholder Communication & Reporting:

• Serve as the primary point of contact for federal and state tax agencies, ensuring effective communication, prompt issue resolution, and strong agency relationships.
• Communicate agency tax-related updates and insights to internal stakeholders, generating reports on tax filings, registration status, and compliance metrics.
• Utilize internal software tools to analyze customer tax data, providing necessary insights to sales teams for tax-related aspects of customer proposals and engagements.

Requirements

Experience:

• Proven experience in supervising operations, ideally in a payroll or similar environment for more than 10 years.
• Strong project management skills with a track record of leading cross-functional initiatives for more than 10 years.

Skills:

• Excellent organizational and problem-solving skills.
• Strong leadership and team-building abilities.
• High level of comfort with technology and ability to work in a fast-paced, remote environment.
• Outstanding communication skills, both written and verbal.

Other:

• Ability to work autonomously.

Employment Type

• [Employment Type Not Specified]

Location Type

• [Location Type Not Specified]

Salary

• [Salary Not Specified]

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If you are energetic, curious, motivated, and ambitious, be part of our world. Apply now and define the future of work!