Talent Pipeline - Technical Support & Customer Success

India

Auto‑apply with AI Apply

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

Candidates should possess experience in SaaS, subscription-based platforms, or technical support roles, along with strong communication, empathy, and problem-solving skills. Familiarity with CRM/CS tools such as Salesforce, Gainsight, Zuora, Clari, or similar is preferred, as is technical acumen across logging systems, cloud platforms (AWS/GCP/Azure), SIEM, scripting, or observability tools. Comfort with night shifts and working independently is also required.

Responsibilities

The role involves driving retention, managing renewals, and identifying expansion opportunities in a SaaS environment as a Customer Success Specialist/Renewal Specialist, providing in-depth troubleshooting and technical guidance on log analytics, observability, and cloud platforms as a Technical Support Engineer/Senior Technical Support Engineer, and delivering real results across Dev, Sec, and Ops functions.

Skills

Customer Support

Customer Success

Renewals

Technical Support

Problem-Solving

Customer Advocacy

Cloud-native systems

SaaS platforms

Sumo Logic

Cloud-based data analytics and security platform

About Sumo Logic

Sumo Logic provides data analytics and security tools that help businesses collect, analyze, and visualize large datasets. Their cloud-based platform allows medium to large enterprises in various industries to manage their data efficiently and securely from anywhere. Unlike many competitors, Sumo Logic operates on a subscription model, offering scalable solutions that enable clients to budget their expenses predictably. The company's goal is to empower businesses to make informed decisions and enhance their operational efficiency and security.

Redwood City, CaliforniaHeadquarters

2010Year Founded

$330.8MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Competitive base salary + bonus + RSU's

Unlimited PTO + 12 company holidays + 4 quarterly wellness days

100% remote or in office

Employee stock purchase plan- ESPP

Medical, Dental, Vision

Paid Parental leave

Risks

Increased competition from companies like Magna5 could threaten market share.

Free data ingest model may lead to revenue challenges if not enough paying customers.

Rapid global data growth could overwhelm infrastructure, affecting service reliability.

Differentiation

Sumo Logic offers a cloud-native platform for real-time machine data analytics.

The company provides a unique Flex Licensing model for unlimited log data ingest.

Sumo Logic's Cloud SIEM solution automates threat detection and provides contextualized threat insights.

Upsides

Expansion into South Korea opens new customer bases in the Asian market.

Recognition as a Challenger in Gartner's Magic Quadrant enhances credibility and attracts clients.

Flex Licensing model removes cost barriers, potentially increasing customer acquisition.

Land your dream remote job 3x faster with AI

Try Jobo Free