Talent Pipeline - Technical Support & Customer Success

Position Overview

• Location Type: Remote
• Job Type: Not Specified (Expressing interest in future engineering roles)
• Salary: Not Specified

This is an opportunity to express interest in potential future engineering roles at Sumo Logic. By applying, you'll be considered for upcoming openings in Customer Support, Customer Success, or Renewal Specialist teams, particularly for roles in India. Sumo Logic is looking for passionate professionals in customer advocacy, problem-solving, and world-class support.

Why Apply Now?

• Be among the first to be contacted for upcoming openings in Customer Support, Customer Success, or Renewal Specialist teams.
• Stay top-of-mind as Sumo Logic grows its customer experience organization in India.
• Contribute to shaping the future of customer-centric innovation.

About Sumo Logic's Customer Experience Teams

Sumo Logic's mission is to make the digital world faster, more reliable, and secure through its AI-powered SaaS analytics platform. The Customer Support and Success teams are dedicated to helping customers succeed by:

• Solving deep technical issues.
• Managing renewal cycles.
• Proactively guiding customers toward value.
• Building loyalty, trust, and long-term impact. These teams are recognized for being technically adept and customer-obsessed, delivering real results across Dev, Sec, and Ops functions.

Areas of Focus for Potential Roles

• Customer Success Specialist / Renewal Specialist: Driving retention, managing renewals, and identifying expansion opportunities in a SaaS environment.
• Technical Support Engineer / Senior Technical Support Engineer: Providing in-depth troubleshooting, incident resolution, and technical guidance on log analytics, observability, and cloud platforms.

What Sumo Logic Values

• Experience in SaaS, subscription-based platforms, or technical support roles.
• Strong communication, empathy, and problem-solving skills.
• Familiarity with CRM/CS tools such as Salesforce, Gainsight, Zuora, or Clari.
• Technical acumen in logging systems, cloud platforms (AWS/GCP/Azure), SIEM, scripting, or observability tools.
• Comfort with night shifts (US hours) and working independently in a fast-paced environment.
• Curiosity and eagerness to learn new tools and technologies.

Tools & Tech You Might Work With

• CRM & CS Platforms: Salesforce, Gainsight, Clari, Zuora
• Observability & Monitoring: Sumo Logic, Splunk, DataDog, Elastic
• Cloud Providers: AWS, GCP, Azure
• Scripting/Debugging: Python, Bash, SQL, PowerShell
• Systems & Networking: TCP/IP, syslog, Docker, Kubernetes

Application Instructions

Submit your application today to express interest in future opportunities. Sumo Logic will keep your profile on file and reach out when a suitable role becomes available.

About Sumo Logic

Sumo Logic, Inc. empowers modern digital businesses by enabling customers to deliver reliable and secure cloud-native applications through its SaaS analytics platform. The Sumo Logic Continuous Intelligence Platform™ assists practitioners and developers in ensuring application reliability, security, and provides insights into cloud infrastructures. Customers globally utilize Sumo Logic for powerful real-time analytics and insights across observability and security solutions for their cloud-native applications.

For more information, visit www.sumologic.com.

Note: Employees will be responsible for complying with applicable federal privacy laws and regulations.