Proficient use of Microsoft Office applications (especially Excel and Outlook)
Experience in handling events on tools like WebEx, Teams etc
Passionate about self- and process- and organization development
Adaptable, logical, and capable of flexing solutions to changing demands: anticipating the local, regional, global impact
Comfortable working in a highly matrixed environment
Proven ability to build and sustain high performing partnerships, both locally and globally
Solid verbal and written communication skills, including the ability to effectively reach out to and communicate with stakeholders and program participants via phone and e-mail
Knowledge of learning management applications (e.g. Crossknowledge, Workday) preferred
Fluency in English
BA/BS degree required; MA/MSc preferred
Demonstrated experience in owning the details and driving execution against a set plan in an accurate, efficient and timely manner, raising issues, questions and status proactively
Acumen in accuracy and attention to detail
Ability to build effective and trusted relationships across the HR function
Responsibilities
Provide extraordinary customer service to internal clients, efficiently and effectively answering their queries, providing them with accurate information and / or sound advice while working to problem solve with them
Create / update e-learning modules or other learning activities as needed on the Learning Management System (LMS)
Manage attendance of in person / virtual learning sessions
Coordinate logistical arrangements for learning events & training programs (room bookings, AV setup, other on-site support to ensure smooth delivery)
Keep all process documentation relevant and up to date
Create standard and ad hoc business reports on learning activities
Support management of course testing and survey management