Talent Operations Specialist

Employment Type: Full-time

Position Overview

CrowdStrike, a global leader in cybersecurity, protects the people, processes, and technologies that drive modern organizations. Our mission is to stop breaches, and we have redefined modern security with the world's most advanced AI-native platform. We are a mission-driven company that cultivates a culture of flexibility, autonomy, and innovation. We are looking for talented individuals with limitless passion, a relentless focus on innovation, and a fanatical commitment to our customers, community, and each other.

The Talent Operations team enables the overall talent organization to work more effectively by executing locally and at scale, incorporating modern practices, deploying innovative technologies, and delivering consistent outcomes.

This customer-facing role provides high-quality support as the primary contact for candidates and employees, servicing inquiries regarding background checks and the onboarding process. This is an excellent opportunity for someone who thrives in an "all hands on deck" environment, can wear multiple hats, enjoys interacting with people, and is passionate about supporting our candidates and employees. The ideal candidate is a quick learner, detail-oriented, loves finding solutions, and holds confidentiality in high regard. Your work will contribute to maintaining and expanding CrowdStrike’s reputation as an excellent place to interview and work.

Responsibilities

• Manages end-to-end background check processes using the Sterling (now First Advantage) platform, ensuring compliance with global privacy laws and employment regulations.
• Collaborates closely with our Global Security team to assess and process adverse findings according to company policy and regulatory requirements.
• Monitors and tracks background check completion metrics to ensure alignment with hiring timelines.
• Ensures an excellent candidate experience through prompt follow-up and communication throughout the candidate’s life cycle from offer acceptance to start date.
• Serves as the subject matter expert for Talent processes and procedures, accurately advising candidates, employees, and managers on the appropriate actions needed to proceed.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Works closely with third-party stakeholders where required to provide information in accordance with local employment legislation.
• May assist with other projects as assigned.

Requirements

• Bachelor’s degree or related business field coupled with 1 – 3 years’ experience in Human Resources.
• Experience with background check management, onboarding, and processing TA-related transactions.
• Self-starter with initiative, a positive attitude, and a passion for delivering an excellent candidate experience.
• Experience as a first line of contact for candidates or in a customer service-related role.
• Process improvement, training, communication, and project management skills.
• Strong communication skills with the ability to handle sensitive information discreetly.
• Superb attention to detail required, as well as excellent verbal and written skills.
• Excellent problem-solving, critical thinking, and analytical skills.
• Ability to work cross-functionally, problem-solve, and adapt in a fast-paced environment.
• Ability to work at all levels in an organization and across different cultures.
• Integrity in handling confidential and sensitive information.

Bonus Points

• Experience with HR and Background Check Systems: Workday (job requisit