Manager, Account Management
SmithRxSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BiotechnologyIndustries
Requirements
- 2+ years of relevant work experience and a Bachelor’s degree, OR 5+ years of relevant work experience
Responsibilities
- Lead Major Problem Review discussions to identify the root cause and remediation for high priority incidents
- Responsible for the effective ongoing development, testing, maintenance and implementation of the Problem Management process in a global environment
- Understand and adhere to Visa Configuration, Incident, Change and Problem management processes including ITSM Compliance, policy compliance, documentation, testing and approvals
- Provide audit and compliance support for all internal and external audits for the problem process
- Enhance knowledge of the platform or other ITSM Process through participation in professional organizations and self-study
- Ensure process activities are performed at a high level of quality and meet associated Service Level Agreements
- Educate users, monitor Operational Level Agreement (OLA) compliance, and continually assess and improve enterprise-wide Problem Management process, considering internal and external audit requirements
- Produce up-to-date incident reporting for a large and varying Visa audience
- Monitor metrics and drive continuous infrastructure and application improvement efforts across the team to achieve SLA & KPI for Problem Management
- Manage relationships with key stakeholders and other process management teams to provide a consistent delivery framework
- Create, update and maintain process guides or documents
Skills
Problem-solving
Root Cause Analysis
ITSM
ServiceNow
Audit
Compliance
Stakeholder Management
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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