Systems Administrator (Zendesk) at Vonage

Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Cloud CommunicationsIndustries

Requirements

Bachelor’s degree (BA Honours or equivalent) in Computer Science, Information Systems, or a related technical discipline
6+ years of experience as a Systems Administrator or similar role managing enterprise platforms such as Salesforce, Gainsight, Zendesk, Jira, Zapier or equivalent tools
Proven experience designing and managing system integrations and automations
Strong programming and scripting skills for API development and data manipulation
Familiarity with AI systems implementation, configuration, and optimization
Expertise in data analysis and translating insights into operational improvements
Proficiency with collaboration tools such as Google Workspace or Microsoft 365 and Slack
Strategic thinker with a strong attention to detail
Proactive problem-solver who thrives in a fast-paced environment
Excellent communicator capable of translating technical concepts into business value

Responsibilities

Administer and maintain key enterprise systems including Customer Success CRM (e.g., Gainsight), Sales CRM (e.g., Salesforce), Support CRM (e.g., Zendesk), and Automation Tools (e.g., Zapier)
Configure workflows, permissions, automation rules, and integrations to improve operational efficiency and data consistency
Develop, test, and implement new system functionalities aligned with evolving business needs
Manage, build, and continuously enhance AI-driven tools and automations that support predictive insights, customer health scoring, and operational efficiency
Partner with internal AI and data teams to integrate intelligent systems across Customer Success processes
Ensure data integrity across multiple platforms through proactive auditing and validation
Build and maintain dashboards and reports to provide actionable insights to stakeholders
Support business reviews with accurate analytics and performance tracking
Design, implement, and manage integrations between systems using APIs to ensure seamless data flow and communication
Collaborate with engineering and IT teams to align on best practices for system architecture and data governance
Partner with Customer Success Operations leadership to define system strategy, scalability, and long-term roadmap
Identify opportunities to streamline processes, reduce manual effort, and enhance user experience
Train and support system users to maximize adoption and productivity
Collaborate closely with Customer Success, Sales, Support, and Product teams to ensure systems align with operational goals
Act as a key liaison between technical and non-technical stakeholders

Skills

Zendesk

Salesforce

Gainsight

Zapier

CRM Administration

Workflow Configuration

Automations

AI Systems

Data Integrity

Dashboards

Reports

Integrations

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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