Supv, Technical Services at Vontive

Jiutepec, Morelos, Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, Kidney CareIndustries

Requirements

Minimum 3 years of experience in team leadership and service operations
Intermediate to advanced English proficiency (must be able to deliver presentations)
Strong knowledge of electronics, electromechanics, and medical devices (preferred)
Experience in cost-saving projects, continuous improvement (e.g., 5S), and production systems
Green/Yellow Belt certification (nice to have)
High resilience, decision-making ability, urgency, and transparent leadership style
Availability for first shift; potential to expand to two shifts

Responsibilities

Lead and manage a team of 26 service center personnel, ensuring high performance and engagement
Oversee service operations in compliance with ISO 9001 / ISO 14001 standards and health regulations
Ensure timely and high-quality customer service through effective maintenance planning and execution
Coordinate field and in-center service for medical equipment, following established procedures
Resolve technical issues by managing logistics, planning, and equipment release
Promote and implement continuous improvement initiatives and innovation in service operations
Manage budgets efficiently, optimizing resource allocation and usage
Monitor and report on key performance indicators (KPIs) to ensure operational success
Stay informed on business strategy, product updates, and new launches
Drive team development through recruitment, training, feedback, and performance management
Participate in financial and KPI presentations, and ensure CAPA compliance
Review and authorize service provider quotations

Skills

Key technologies and capabilities for this role

Team LeadershipISO 9001ISO 14001Medical Equipment MaintenanceService OperationsContinuous ImprovementMaintenance PlanningCustomer ServiceTechnical TroubleshootingLogistics Management

Questions & Answers

Common questions about this position

What experience is required for the Technical Service Supervisor role?

Minimum 3 years of experience in team leadership and service operations is required, along with intermediate to advanced English proficiency for delivering presentations. Strong knowledge of electronics, electromechanics, and medical devices is preferred, and Green/Yellow Belt certification is a nice to have.

How large is the team this supervisor will lead?

The role involves leading and managing a team of 26 service center personnel.

What is the work schedule for this position?

Availability for first shift is required, with potential to expand.

What is the company culture like at Vantive?

Vantive fosters a community of focused, courageous people who don't settle for mediocre, with a collaborative, fast-paced setting driven to improve patients' lives worldwide.

What makes a strong candidate for this supervisor position?

A strong candidate has proven leadership capabilities, a background in medical devices or production, high resilience, decision-making ability, urgency, transparent leadership, and a passion for operational excellence.

Vontive

Provides investment property mortgage solutions

About Vontive

Vontive provides investment property mortgages using technology to simplify and speed up the loan process. Their main product is a "bolt-on" technology that allows retail brands to easily launch their own mortgage services without needing programming skills. This no-code solution can be set up in just a few weeks, making it quicker for brands to offer mortgages. Vontive stands out from competitors by acting as a bridge between real estate investors, lenders, and capital providers, charging fees for their services that reduce traditional risks and inefficiencies in real estate financing. The company's goal is to modernize the investment real estate market by making the mortgage process more efficient and transparent for both retail brands and financial institutions.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$32.1MTotal Funding

DEBTCompany Stage

Financial Services, Real EstateIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Parental Leave

Short- and Long-term Disability Coverage

Life Insurance

Wellness Program

Risks

Increased competition from fintech companies could erode Vontive's market share.

Potential regulatory scrutiny may lead to higher compliance costs and challenges.

Economic downturns could impact demand for investment property mortgages.

Differentiation

Vontive offers a no-code, white-label mortgage solution for real estate investors.

The platform integrates financial institutions through a unique debt marketplace.

Founded by industry veterans, Vontive leverages decades of mortgage and financial expertise.

Upsides

Vontive ranked #10 on the 2022 Deloitte Technology Fast 500 with 9,154% growth.

The company has financed over $1.1 billion in residential properties since April 2022.

Vontive's B2C ecosystem reaches over 1.5 million real estate investors.

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