[Remote] Support Specialist, Workforce at Restaurant365

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Previous background with Payroll and HR Systems
High attention to detail
Excel knowledge
Flexible and adaptable
Solution oriented mindset
Effective communication skills (written and verbal)
Strong technical aptitude
Passion for helping people get the most out of technology

Responsibilities

Respond to technical support tickets
Prompt customers for information necessary to troubleshoot problem reports
Reach out to customers by phone and/or screen share to understand problem reports
Help customers understand R365 payroll integration functionality
Diagnose and document software defects and escalate them to management
Participate in live chats
Manage personal queue of customer tickets
Identify gaps in company self-help documentation
Identify and share ticket trends with Implementation Team
Conduct Basic Training on an as-need basis
Other duties as assigned

Skills

Restaurant365

Comprehensive restaurant management software platform

About Restaurant365

Restaurant365 offers a software platform that helps manage various aspects of restaurant operations, including accounting, inventory, labor tracking, and scheduling. The subscription-based service connects to point of sale (POS) systems to gather sales and labor data, which aids in creating accurate financial records and optimizing performance. It provides real-time tracking tools for performance insights and simplifies administrative tasks, allowing managers to focus on guest experiences. With a strong partner ecosystem of over 400 vendors, Restaurant365 supports restaurants in improving their operations and efficiency.

Irvine, CaliforniaHeadquarters

2011Year Founded

$425.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Wellness Program

Risks

Integration challenges with new acquisitions like ExpandShare may cause inefficiencies.

Rapid expansion could strain resources and affect service quality.

Dependence on third-party integrations poses risks if partnerships change.

Differentiation

Restaurant365 offers a comprehensive, cloud-based restaurant management platform.

The platform integrates accounting, inventory, labor, and scheduling into one solution.

Restaurant365's strong partner ecosystem enhances its service offerings.

Upsides

Recent $175M funding supports product innovation and acquisitions.

Integration with AI-driven analytics enhances data insights and operational efficiency.

Growing demand for sustainability tracking presents new feature opportunities.

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