Support Operations Analyst at Tutor Intelligence

Watertown, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, AI, ManufacturingIndustries

Requirements

2+ years experience in support operations, data operations, trust & safety, or similar high-volume operational environments
Proficiency with SQL and Excel/Google Sheets for querying and analyzing operational data
Experience building dashboards and visualizations in tools such as Looker, Tableau, or Metabase
Strong understanding of process design, documentation, and continuous improvement principles
Comfortable collaborating across teams, especially with Engineering and frontline operations staff
Excellent written and verbal communication skills, with attention to clarity and precision
Highly organized, self-directed, and motivated to improve systems without being asked

Responsibilities

Build and maintain dashboards and reports to track uptime, incident rates, labeling throughput, and team performance
Analyze operational data to identify patterns, bottlenecks, and improvement opportunities
Collaborate with Engineering to triage and document recurring system issues, coordinate fixes, and validate resolutions
Maintain and improve playbooks, process documentation, and alerting workflows for operators and leads
Support ongoing experiments and process changes by defining metrics, tracking outcomes, and reporting results
Provide operational insights to leadership for forecasting, staffing, and prioritization decisions
Partner with the Service & Support Operations Manager to ensure consistent coverage, process adherence, and data integrity across teams and time zones

Skills

dashboards

data analysis

SQL

Excel

Tableau

metrics

KPI

process improvement

playbooks

alerting workflows

operational data

reporting

Tutor Intelligence

Leases AI-powered robots for manufacturing

About Tutor Intelligence

Tutor Intelligence specializes in leasing AI-powered robots for manufacturing and packaging tasks to factories in the United States. Their robots can perform various essential functions such as conveyor loading, end-of-line packing, kitting, palletization, and depalletization. The leasing model operates on a 12-hour flat rate, allowing factories to use the robots without the financial burden of purchasing them outright. This flexibility enables clients to adjust their automation needs based on demand, making it particularly appealing to small and medium-sized enterprises as well as larger facilities. Tutor Intelligence's hybrid human-artificial intelligence engine allows for rapid deployment of robots, reducing setup time from months to just minutes. The company's goal is to enhance operational efficiency in the industrial automation sector while providing cost-effective solutions for factories.

Boston, MassachusettsHeadquarters

2021Year Founded

$4.1MTotal Funding

SEEDCompany Stage

Industrial & Manufacturing, AI & Machine LearningIndustries

11-50Employees

Benefits

Health Insurance

Risks

Increased competition from companies investing in autonomous vehicle technologies.

MassRobotics' growth may lead to increased competition in the robotics sector.

Significant investments in drone technologies could shift focus from ground-based robotics.

Differentiation

Tutor Intelligence offers flexible leasing of AI-powered robots for manufacturing.

Their hybrid human-AI engine enables rapid robot deployment, reducing setup time significantly.

They provide cost-effective automation solutions without long-term financial commitments for factories.

Upsides

Growing demand for quick deployment solutions aligns with Tutor Intelligence's offerings.

Leasing robots as a service is gaining traction, benefiting Tutor Intelligence's business model.

Industrial automation market growth supports Tutor Intelligence's focus on AI and machine learning.

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