[Remote] Support Engineer II at QuickNode

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Advanced scripting in more than one of the following languages: Python, GoLang, Ruby, Bash
Internet core protocol knowledge: DNS, TCP/SSL, HTTP, etc
The Ethereum JSON RPC spec
Experience in maintaining infrastructure as code (Terraform and preferably Ansible)
Expertise in managing Linux hosts
Experience with proactive alerting and monitoring systems technologies
Dealing with technical customer support (troubleshooting, CLI tools, Linux)
Adept at setting up software you may be unfamiliar with
Extremely thorough in debugging and documenting issues for other teams
Capable of preemptively solving complex problems prior to their impacting multiple customers

Responsibilities

Answering simple support requests from potential customers about the service
Setting up a local proxy to debug outgoing Web3 requests
Ensuring resolutions to customer issues are provided quickly
Translating customer hardships into actionable items for the developer team
Debugging core issues customers are having with the use of custom software, off-the-shelf tooling, and more
Spending time on customer support on a rotating basis to understand customers better
Tracking issues and reproducing customer issues
Meeting daily to go over customer issues, task progress and design solutions
Documenting processes and sharing knowledge

Skills

QuickNode

Tools and services for Web3 developers

About QuickNode

QuickNode provides tools and services for developers creating Web3 applications in the blockchain space. Its main offerings include elastic APIs, analytics, and a knowledge base that help developers efficiently access blockchain data. QuickNode's services support various applications, such as decentralized finance (DeFi) apps, non-fungible token (NFT) DApps, and digital wallets, and are designed to handle high volumes of API requests with quick response times. This company stands out from competitors by simplifying access to blockchain data, including balances and transfer history, and by offering IPFS storage solutions. QuickNode's goal is to empower developers with a comprehensive toolkit that enhances their ability to build and innovate in the blockchain ecosystem.

Miami, FloridaHeadquarters

2017Year Founded

$99.1MTotal Funding

SERIES_BCompany Stage

Crypto & Web3Industries

51-200Employees

Benefits

Remote Work Options

Performance Bonus

Flexible Work Hours

Risks

Increased competition from providers like Alchemy and Infura threatens QuickNode's market position.

Rapid technological advancements could render QuickNode's offerings obsolete without innovation.

Regulatory scrutiny on blockchain operations may pose compliance challenges for QuickNode.

Differentiation

QuickNode offers elastic APIs with faster response times than competitors.

The company provides comprehensive tools for DeFi, NFT DApps, and digital wallets.

QuickNode's IPFS storage and QuickAlerts tool enhance data management and on-chain notifications.

Upsides

Increased adoption of Layer 2 solutions boosts demand for QuickNode's RaaS offerings.

QuickNode's expansion of supported networks attracts a wider range of developers.

The rise of serverless computing aligns with QuickNode Functions, enhancing infrastructure flexibility.

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