Support Engineer at Runwise

New York, New York, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy Tech, Climate TechIndustries

Requirements

Experienced in resolving customer-facing technical issues
Strong communicator, able to engage with both technical and non-technical audiences
Knowledgeable in computer systems, networks, and mobile devices
Proficient with OSX or Linux terminal, SSH, log file analysis, and scripting languages such as Bash or Python
Experience working as a solutions or customer support engineer
Experience working or interning in a position that required analytical problem-solving skills
Courses or self-taught experience with computer scripting languages
Experience analyzing causes and effects and finding the root cause of problems
Available to work 8:00am - 5:00pm EST

Responsibilities

Provide technical support to customer support teams and field technicians, guiding on questions and tasks
Analyze software-generated logs, cross-reference with observed issues, and develop solutions to resolve problems
Review code that produces logs to understand both its intended functionality and points of failure
Maintain clear written and spoken communication until the issue is fully resolved
Prioritize incoming support requests effectively
Collaborate with software and hardware engineers as needed to clarify questions
Manage tools for efficient log analysis and data extraction
Track and categorize support issues to recommend long-term solutions for software and hardware teams
Propose continuous improvements to enhance the support process

Skills

log analysis

SSH

Bash

Python

Linux terminal

OSX terminal

networks

computer systems

mobile devices

Runwise

Optimizes building heating systems with software

About Runwise

Runwise optimizes heating systems in buildings using a wireless control, sensor network, and software platform. It serves residential, commercial, and industrial property owners by helping them reduce heating costs, enhance comfort, and lower carbon emissions. The platform integrates with any centrally heated building, offering real-time monitoring and alerts that allow property managers to quickly identify and fix issues. This proactive approach not only saves money but also reduces the workload for building operators. Runwise operates on a subscription model, providing clients access to its features while also enabling them to earn utility rebates through improved energy efficiency. The company emphasizes customer support with 24/7 assistance, ensuring clients receive immediate help. Runwise aims to provide a smarter way to manage heating systems, delivering financial savings, increased comfort, and environmental benefits.

New York City, New YorkHeadquarters

2010Year Founded

$45MTotal Funding

EARLY_VCCompany Stage

Energy, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Paid Parental Leave

Flexible Paid Time Off

Commuter Benefits

401K

Company paid life insurance

Voluntary supplemental life insurance

Hybrid Work Options

Summer Fridays

Employee Resource Groups

Monthly L&D Series

Risks

Emerging startups in smart building tech could threaten Runwise's market share.

Potential cybersecurity vulnerabilities in wireless systems pose risks to client trust.

Economic downturns may reduce property owners' investment in new technologies.

Differentiation

Runwise offers a unique wireless control and sensor network for heating systems.

The platform provides real-time monitoring and alerts for efficient building management.

Runwise's subscription model includes potential utility rebates for energy efficiency improvements.

Upsides

Runwise raised $19M in Series A funding, boosting its growth potential.

Recognition as a Top ProNet Partner in 2023 enhances Runwise's industry credibility.

Growing demand for energy-efficient solutions supports Runwise's market expansion.

Land your dream remote job 3x faster with AI

Try Jobo Free