Support Engineer at Vendavo

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Pricing ManagementIndustries

Requirements

2-4 years of experience in support
Demonstrated ability to deliver exceptional customer service, exceeding expectations by understanding business needs and providing tailored solutions
Expertise in high-quality communication, handling inquiries promptly and conveying complex technical information to non-technical audiences
Ability to maintain composure and customer focus while troubleshooting under pressure
Proven track record in improving customer satisfaction through proactive support, check-ins, and feedback
Experience developing technical documentation, user guides, FAQs, and knowledge base articles
Comfortable using CRM tools (e.g., Salesforce) and project management tools (e.g., JIRA, Teams, Slack)
Adept at fostering relationships with internal teams like configuration and engineering
Ability to handle high-pressure situations, managing multiple issues without compromising quality
Skilled at identifying and reporting product improvement opportunities from feedback
Strong commitment to continuous learning, staying updated on products, trends, and best practices
Openness to learn about pricing domain and customers' business requirements
Familiarity with XML, XSD/XSLT
Knowledge of SQL databases and MSSQL
Preferred knowledge of Windows server (and IIS) and client platforms (Windows/MacOS)
Solid communication skills, independent thought, robust problem-solving, and ability to stay structured under steady workload
Availability for EMEA time zone (9 am CET start)

Responsibilities

Promptly address customers' inquiries, problem reports, and requests
Conduct comprehensive root cause analyses for problem resolution
Collaborate with Support team to diagnose, troubleshoot, and rectify issues
Provide guidance on environment configuration, product setup, upgrade paths, and resources (including documentation and knowledge base creation)
Cooperate with configuration engineers and engineering teams on technical issues
Direct customers' IT resources to resolve cases efficiently, preventing escalations
Routinely report statuses to customers (e.g., scheduled calls) and apprise management of critical issues, urgent requests, and escalations
Other duties as assigned
Deepen expertise in SQL/T-SQL, MSSQL, IIS, XML/XSD/XSLT, Visual Studio, Windows/MacOS

Skills

SQL

T-SQL

MSSQL

IIS

XML

XSD

XSLT

Visual Studio

Windows

MacOS

Vendavo

Pricing and sales optimization solutions provider

About Vendavo

Vendavo provides pricing and selling solutions aimed at helping businesses improve their profitability and growth, particularly in the B2B sector. Their software utilizes artificial intelligence to enhance pricing strategies and sales processes, offering tools like pricing guidance, sales strategy services, and Configure Price Quote (CPQ) systems. CPQ systems enable businesses to generate accurate quotes quickly by considering various pricing factors and customer specifics. Vendavo distinguishes itself from competitors through its strong partner network and focus on industries such as metals and mining, ensuring comprehensive support and integration for clients. The company's goal is to empower B2B enterprises to optimize their pricing models and achieve sustainable success.

Denver, ColoradoHeadquarters

1998Year Founded

$50.1MTotal Funding

SERIES_ECompany Stage

Consulting, Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Risks

Emerging CPQ vendors like Conga and PROS increase competition.

Shifting pricing authority to sales teams may lead to inconsistent strategies.

Economic volatility demands agile pricing, challenging Vendavo's adaptability.

Differentiation

Vendavo offers AI-driven pricing solutions tailored for B2B enterprises.

Their partnership with SAP enhances their credibility and market reach.

Vendavo's CPQ systems provide precise, customer-specific pricing solutions.

Upsides

Increased adoption of AI-driven pricing boosts Vendavo's market potential.

SaaS-based solutions offer flexibility and scalability for Vendavo's clients.

Channel and partner program enhancements drive growth in manufacturing sectors.

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