Supply Specialist at Shiftsmart

New York, New York, United States

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$75,000 – $110,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Staffing, Gig EconomyIndustries

Requirements

Recent graduate to 2+ years of experience with potential, motivation, and ambition to grow in a fast-paced environment
Self-starter
Results-driven with a track record of hitting or exceeding targets and persisting despite obstacles
Problem solver who thrives in solving problems, learns and adapts quickly, and synthesizes abstract into concrete
Highly organized, plans and executes in a structured way, brings formality to ambiguity, ruthlessly prioritizes
Independent, able to function with high autonomy once given a playbook
Willing to travel periodically
Based in New York City (HQ) with typically 4+ days in office

Responsibilities

Identify and test new strategies to acquire partners (workers) in smaller, less populated markets, including periodic travel
Work cross-functionally to prepare partners for their first shift and ensure smooth progression through the partner journey
Build and execute systems for high-touch support to partners to achieve high retention rates
Engage with partners to understand motivations and challenges, improving the partner journey
Analyze outcomes (often daily), triage issues, take action where possible, and escalate when required
Manage partner supply to meet target number of high-reliability partners in assigned markets

Skills

Partner Acquisition

User Acquisition

Retention Strategies

Market Expansion

Cross-functional Collaboration

Strategy Testing

Travel Management

Shiftsmart

Connects workers with flexible job opportunities

About Shiftsmart

Shiftsmart connects workers with flexible job opportunities in the gig economy, primarily serving large brands, government agencies, and nonprofit organizations. Its platform allows businesses to post shift requirements, which workers can browse and select based on their availability. This model is especially useful for industries like retail, hospitality, and customer service that need a flexible workforce. Shiftsmart generates revenue by charging businesses a fee for platform usage, which can be subscription-based or per-shift. The company also offers premium services such as workforce management tools and compliance audits. Additionally, through its "Get Shift Done" initiative, Shiftsmart has provided over 500,000 hours of work to nonprofits, helping stabilize wages and support food-insecure families. The goal of Shiftsmart is to create a more efficient labor market by providing businesses with scalable workforce solutions while giving workers greater control over their schedules.

New York City, New YorkHeadquarters

2015Year Founded

$114.3MTotal Funding

SERIES_BCompany Stage

Consulting, Social ImpactIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Parental Leave

Unlimited Paid Time Off

Flexible Work Hours

Pre-tax Commuter Benefits

Risks

Increased competition from platforms like Uber Works and Wonolo threatens Shiftsmart's market share.

Potential regulatory challenges could increase operational costs for Shiftsmart.

Economic downturns may reduce business spending on temporary labor, affecting Shiftsmart's revenue.

Differentiation

Shiftsmart connects part-time workers with open shifts across multiple platforms.

The platform offers flexible job opportunities for large brands, government agencies, and nonprofits.

Shiftsmart's digital platform acts as a marketplace for shifts, enhancing workforce management.

Upsides

Shiftsmart raised $95M in Series B funding, boosting its growth potential.

The rise of remote work technology expands Shiftsmart's reach and job diversity.

Increased demand for flexible work arrangements drives growth in gig economy platforms like Shiftsmart.

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