Supply Chain Operations Analyst at Accenture

Navi Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Supply Chain, Professional ServicesIndustries

Requirements

Any Graduation
3 to 5 years of experience
Experience in a customer service or contact centre environment
Customer service (Inbound, Outbound) and order management experience
Knowledge of working with SAP
C1 English Level
Strong interpersonal skills and a customer-centric mindset
Analytical skills, attention to detail, and accuracy in data entry
Creative problem-solving and adaptability in high-pressure situations

Responsibilities

Processing all internal and external orders (telephone/mail/EDI) for Diversey care UK & Ireland
Manage a portfolio of Trade customers and their orders and delivery points in line with a collage frequency plan, ensuring products are consistently available at the point of purchase in the most effective and efficient manner possible
Processing all orders efficiently, accurately and in line with policies and procedures to maintain product availability and ensure stock levels in trade are aligned
Record all consumer queries and all product quality queries on an internal system
Manage order volumes in accordance with pre-Budget/Company Price Increase stock allocations and other internal constraints to ensure full legal compliance with HMRC requirements and to maximize the Company’s stock profit opportunity while always maintaining product availability in market
Engage in a strong and meaningful dialogue with all direct and indirect customers and consumers to promote BAT corporate image
Constantly strive to improve processes and share working knowledge for the benefit of colleagues and Customers
Support the National Account Managers with the implementation of shared goals and objectives in accordance with overall Trade Marketing strategies and plans
Investigating internal and external credit and debit cases to resolve queries for clients

Skills

Key technologies and capabilities for this role

Order ManagementSAPCustomer ServiceSupply ChainLogisticsProblem-SolvingCommunication

Questions & Answers

Common questions about this position

What experience is required for the Supply Chain Operations Analyst role?

Candidates need 3 to 5 years of experience, including customer service or contact centre environment, inbound/outbound customer service and order management, and knowledge of working with SAP. C1 English Level is also required.

Is travel required for this position?

No travel is required for this role.

What are the key skills needed for this job?

Strong interpersonal skills and a customer-centric mindset, analytical skills with attention to detail and accuracy in data entry, and creative problem-solving and adaptability in high-pressure situations are essential.

What growth opportunities are available at Accenture for this role?

There is potential to grow within the Engagement Centre or to other areas of the company as the client constantly evolves.

Who does the Supply Chain Operations Analyst report to and work with?

The role reports to a Team Lead / Supervisor and collaborates internally with Supervisor, National Account & Key Account Managers, Trade Marketing Team, Supply Chain / Logistics, Finance / Credit Control, Quality and Technical Teams, and externally with Customers, Consumers, and occasionally 3rd parties like Logistics.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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