Supervisor Meter Services | Richmond, VA (DOT) at Activision-Blizzard

Richmond, Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

UtilitiesIndustries

Requirements

High School Degree or GED
Must be 21 years of age or older
At least 2 years of experience in project management or a similar supervisory role
Ability to complete and pass all Pipeline Operator Qualification (OQ) training upon hire
Drug/alcohol testing required (per Non-Regulatory requirements for water/electric/meters and Federal DOT regulations for gas meters)
Ability to multi-task, work independently and as a team
Excellent leadership skills and ability to manage a team
Exceptional flexibility in daily routines and route scheduling
Project management skills
Proven understanding of industry standards
Adequate time management skills to facilitate worker efficiencies
Excellent communication skills, comfortable interacting with management and customers
Ability to interact with unhappy or negative customers in a professional manner
Excellent attention to detail for problem solving
Ability to walk long distances, stand extensively, exert physical force (routinely 10lbs, up to 50lbs occasionally), and work outside in various weather conditions

Responsibilities

Identify, investigate, and resolve issues ensuring deadlines are met
Partner with customers, managers, utility, or other personnel to ensure customer satisfaction through ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles
Work with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction
Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers
Recommend and implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions
Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services
Requisition needed personnel, supplies, equipment, parts, or repair services
Drive vehicles or equipment to complete work assignments or assist workers
Interpret transportation regulations, safety regulations, or company policies and procedures for workers
Prepare, compile, and submit reports on work activities, operations, productivity, or work-related accidents
Resolve worker problems or collaborate with employees to assist in problem resolution
Perform or schedule repairs or preventive maintenance of vehicles and other equipment
Assist workers in tasks, such as reading daily meters/skips
Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities
Provide general information about meter services to customers, when applicable
Use telephones, tablets, and/or computers to communicate
Other duties as assigned

Skills

Key technologies and capabilities for this role

Meter ReadingSupervisionCustomer ServiceTime ManagementInterpersonal CommunicationProblem ResolutionPersonnel ManagementTrainingEquipment MaintenanceReport PreparationSafety Regulations

Questions & Answers

Common questions about this position

What experience is required for the Meter Services Supervisor role?

Candidates must be 21 years of age or older and have at least 2 years of experience in project management or a similar supervisory role, plus a High School Degree or GED. A Bachelor's Degree is nice to have, along with 3 years in smart metering supervision or related field.

Is this a remote position or does it require on-site work?

This is not a remote position; it involves extensively walking and standing for much of the workday, occasionally working outside in various weather conditions, and driving vehicles or equipment in Richmond, VA.

What does the Meter Services Supervisor do on a daily basis?

The role involves supervising meter services by identifying and resolving issues, partnering with customers and managers, training workers, recommending personnel actions, assisting with meter reading tasks, handling customer inquiries, and performing physical work like walking and lifting.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Supervisor Meter Services role?

A strong candidate has 2+ years in supervisory or project management roles, metering knowledge, excellent time management, and interpersonal skills, with preferences for outdoor work experience and a Bachelor's degree.

Activision-Blizzard

Develops and publishes interactive video games

About Activision-Blizzard

Activision Blizzard develops and publishes video games, creating popular franchises like World of Warcraft, Call of Duty, and Candy Crush. Their games are available on various platforms and cater to a wide range of players, from casual mobile users to serious console and PC gamers. The company generates revenue through game sales, in-game purchases, subscriptions for games like World of Warcraft, and advertising through Activision Blizzard Media. They also profit from merchandise and esports events. What sets Activision Blizzard apart from competitors is its focus on high-quality gaming experiences that promote community and social interaction among players. The company's goal is to provide engaging and immersive entertainment that connects gamers worldwide.

Santa Monica, CaliforniaHeadquarters

1979Year Founded

$975MTotal Funding

IPOCompany Stage

Entertainment, GamingIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Mental Health Support

Wellness Program

Relocation Assistance

Risks

Employee morale issues due to layoffs could affect productivity and innovation.

Backlash from the Microsoft acquisition may impact game development and community trust.

Loss of key talent to competitors could weaken strategic capabilities.

Differentiation

Activision Blizzard boasts iconic franchises like Call of Duty and World of Warcraft.

The company excels in cross-platform play, enhancing player engagement and retention.

Activision Blizzard's esports division capitalizes on growing viewership and sponsorships.

Upsides

Microsoft's acquisition could provide resources for innovation and expansion.

Cloud gaming services offer a broader audience without high-end hardware needs.

Augmented reality gaming experiences present new opportunities for franchise expansion.

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