Supervisor, Individual Direct Sales at Comcast

Millersville, Maryland, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Media, TechnologyIndustries

Requirements

Must be able to walk and/or travel door-to-door for considerable distances in all types of weather conditions
Obtaining and maintaining any credentials and/or licenses necessary to sell and/or design alarm systems as required by applicable law
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent

Responsibilities

Supervises and motivates a team of door-to-door direct sales Representatives to achieve sales goals for digital Video, High-Speed internet, digital Voice product categories and HOME Security
Provides individualized and ongoing performance management to ensure efficiency and productivity of all team members
Conducts tactical planning, standardized reporting and feedback on effectiveness of existing sales plans
Supports and leads competitive field efforts through the implementation of acquisition and win-back tactics as directed
Coordinates audit follow-ups by Sales Representatives
Performs realtime field evaluation of Individual Sales Representative performance
Tracks and analyzes Representative activity and results metrics on a daily basis
Coordinates processes to ensure accuracy in daily check-in/pre-screen of sales orders
Strategically distributes and documents territory among team members
Leads a dynamic, well informed front line work force that successfully executes the appropriate campaign strategies
Conducts individual and team coaching and development sessions
Enhances and promotes the sales environment of the entire organization
Assists Sales Representatives in solving customer problems (technical, product, billing etc.)
Resolves or serves as intermediary to resolve service issues
Develops partnership with internal departments (e.g. customer service, technical operations) to ensure customer satisfaction
Leads/motivates sales employees
Responsible for coaching, leading and monitoring sales representatives with respect to goals, metrics, performance and sales skills and techniques
Creates and implements processes and procedures and lends to a culture that increases product penetration in designated territories through sales to current, former and new individual customers
Consults with new and existing customers as necessary to understand customer reactions to Comcast products, services and sales channel effectiveness
Other duties and responsibilities as assigned
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team - make big things happen by working together and being open to new ideas

Skills

Key technologies and capabilities for this role

Direct SalesDoor-to-Door SalesSales ManagementTeam LeadershipPerformance ManagementSales CoachingTactical PlanningCustomer AcquisitionWin-Back StrategiesField SalesSales MetricsProduct PenetrationSales Techniques

Questions & Answers

Common questions about this position

What are the main responsibilities of this Supervisor role?

The role involves supervising and motivating a team of door-to-door direct sales Representatives to achieve sales goals for products like digital Video, High-Speed internet, digital Voice, and HOME Security, while providing performance management, coaching, and resolving customer issues.

Is this a remote position or does it require fieldwork?

This is not a remote position; it requires door-to-door fieldwork, including the physical ability to walk and/or travel considerable distances.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the team structure look like for this role?

The supervisor customarily and regularly directs the work of at least two or more other full-time employees or their equivalent, leading a team of door-to-door direct sales Representatives.

What kind of experience makes a strong candidate for this supervisor position?

Strong candidates have leadership experience in sales, particularly in door-to-door direct sales, with skills in coaching teams, performance management, tactical planning, and resolving customer issues to meet sales goals.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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