[Remote] Supervisor, Field Service at Thermo Fisher Scientific

Israel

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Electron Microscopy, Laboratory EquipmentIndustries

Requirements

Bachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent
Minimum 3-5 years of experience in a related field
Experience with TEM and/or SEM/SDB and/or XPS products is a plus
Experience with managing a team of Field Service Engineers is a plus
Strong leadership and mentoring skills
Experience in troubleshooting and repairing high-tech systems
Technical competence corresponding to an engineer II level or higher, Electron Microscopy preferred
Excellent communication skills in English and local language
Highly organized and in control of administrative tasks
Excellent planning and organizational skills
Negotiation skills and commercial mindset
Challenges the status quo, seeks opportunities to improve
Understanding of standard and value-added service offering
Valid driving license (B)

Responsibilities

People management
Performance management and development of assigned team
Internal team communication
Leading and facilitating regular team meetings
Regular coordination with the sales and service team
Efficient staff scheduling
Handle customer critical communication together with service manager
Escalation management
Participation in customer meetings
Ensure health and safety protocols are followed
Coordination of technical and non-technical training
Support of the regional service manager
Installation planning and preparation, working with Regional Installation Project Manager (RIPM) and regional experts
Take on field service activities typically 50% of normal working hours depending on the team size

Skills

Field Service

People Management

Performance Management

Team Leadership

Staff Scheduling

Escalation Management

Health and Safety Protocols

Technical Training

Installation Planning

Mechatronics

Electronics Engineering

Customer Communication

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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