[Remote] Supervisor, Billing Operations at Twilio

The Supervisor, Billing Operations will lead and supervise an international team of analysts in order management and billing operations, ensuring timely and accurate order processing and invoice generation. This role involves responding to and resolving internal and external customer inquiries, including handling escalations from billing, collections, and order management analysts. Key duties include reviewing and validating customer contracts across multiple systems to ensure financial data accuracy and contract provisioning, executing and owning SOX-compliant month-end reconciliations for billing and provisioning, and supporting quarterly and annual inquiries from external and internal auditors and tax consultants. The position also requires participation in and coordination of new process implementations, operational improvements, system enhancements, and training new team members.