[Remote] Super Intelligence HPC Support Engineer at Lambda

United States

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$160,000 – $206,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Machine Learning, High Performance ComputingIndustries

Requirements

7+ years of experience in HPC or cloud support engineering, with customer-facing responsibilities
Proven experience managing large-scale Linux clusters and distributed HPC/AI workloads
Deep expertise in orchestration tools such as Kubernetes and/or Slurm
Strong knowledge of GPU technologies (CUDA, NCCL, MIG, NVLink, GPUDirect RDMA)
Skilled in high-throughput networking (InfiniBand, RoCE) and cluster storage solutions
Familiarity with monitoring/logging platforms (Prometheus, Grafana, Datadog)
Experience leading incident management and communicating directly with enterprise or hyperscale customers
Ability to balance deep technical troubleshooting with clear, concise communication to executives and stakeholders

Responsibilities

Act as the primary technical point of escalation for Super Intelligence customers running hyperscale GPU clusters
Lead incident response for complex issues, ensuring rapid triage, clear communication, and timely resolution
Proactively identify risks in large environments (firmware, performance bottlenecks, orchestration issues) and drive preventative improvements
Partner closely with Lambda Engineering and Product teams to influence roadmap decisions based on real customer needs
Contribute to runbooks, best practices, and operational guides tailored for hyperscale environments
Train and mentor other support engineers, raising the bar across Lambda’s support organization
Participate in a rotating on-call schedule, owning critical incidents and high-priority alerts for SI customers

Skills

Key technologies and capabilities for this role

HPCGPU ClustersCluster OrchestrationIncident ResponseAI/MLPerformance OptimizationFirmware ManagementRunbooksOn-call Support

Questions & Answers

Common questions about this position

What is the salary range for the Super Intelligence HPC Support Engineer role?

The salary range is $160K - $206K.

Is this position remote?

Yes, this is a remote position.

What are the key skills required for this role?

The role requires 7+ years of experience in HPC or cloud support engineering, proven experience managing large-scale Linux clusters and distributed HPC/AI workloads, deep expertise in orchestration tools such as Kubernetes and/or Slurm, strong knowledge of GPU technologies (CUDA, NCCL, MIG, NVLink, GPUDirect RDMA), and skilled in high-throughput networking (InfiniBand, RoCE) and cluster storage solutions.

What does the team structure look like for this role?

You'll be part of a specialized team dedicated to Lambda’s most strategic and complex customers, partnering closely with Lambda Engineering and Product teams, and training and mentoring other support engineers.

What makes a strong candidate for this position?

A strong candidate has 7+ years in HPC or cloud support with customer-facing experience, expertise in managing large-scale Linux clusters, orchestration like Kubernetes/Slurm, GPU technologies, high-throughput networking, and experience leading incident management with clear communication to stakeholders.

Lambda

Cloud-based GPU services for AI training

About Lambda

Lambda Labs provides cloud-based services for artificial intelligence (AI) training and inference, focusing on large language models and generative AI. Their main product, the AI Developer Cloud, utilizes NVIDIA's GH200 Grace Hopper™ Superchip to deliver efficient and cost-effective GPU resources. Customers can access on-demand and reserved cloud GPUs, which are essential for processing large datasets quickly, with pricing starting at $1.99 per hour for NVIDIA H100 instances. Lambda Labs serves AI developers and companies needing extensive GPU deployments, offering competitive pricing and infrastructure ownership options through their Lambda Echelon service. Additionally, they provide Lambda Stack, a software solution that simplifies the installation and management of AI-related tools for over 50,000 machine learning teams. The goal of Lambda Labs is to support AI development by providing accessible and efficient cloud GPU services.

San Jose, CaliforniaHeadquarters

2012Year Founded

$372.6MTotal Funding

DEBTCompany Stage

AI & Machine LearningIndustries

201-500Employees

Risks

Nebius' holistic cloud platform challenges Lambda's market share in AI infrastructure.

AWS's 896-core instance may draw customers seeking high-performance cloud solutions.

Existential crisis in Hermes 3 model raises concerns about Lambda's AI model reliability.

Differentiation

Lambda offers cost-effective Inference API for AI model deployment without infrastructure maintenance.

Nvidia HGX H100 and Quantum-2 InfiniBand Clusters enhance Lambda's AI model training capabilities.

Lambda's Hermes 3 collaboration showcases advanced AI model development expertise.

Upsides

Inference API launch attracts enterprises seeking low-cost AI deployment solutions.

Nvidia HGX H100 clusters provide competitive edge in high-performance AI computing.

Strong AI cloud service growth indicates rising demand for Lambda's GPU offerings.

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