\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cbr />If you'd like to build the world's best deep learning cloud, join us. \u003Cbr />\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>About the role\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">At Lambda Labs, we are seeking motivated and customer-focused Cloud Support Engineer to join our frontline support team. As a Cloud Support Engineer I, you will be the first point of contact for our customers, responsible for triaging and resolving incoming support requests. You’ll balance fast, accurate issue identification with empathetic communication, ensuring customers feel supported while technical issues are routed or resolved efficiently. This role is central to maintaining uptime and customer satisfaction, as you will own the first layer of technical troubleshooting and escalation.\u003C/p>\u003Cp style=\"min-height:1.5em\">This position is part of our 24/7 coverage model and works the one of the following schedules: \u003C/p>\u003Cp style=\"min-height:1.5em\">Monday - Friday 8AM-5PM Central Time\u003C/p>\u003Cp style=\"min-height:1.5em\">Monday - Friday 3PM-12AM Central Time\u003C/p>\u003Cp style=\"min-height:1.5em\">Monday - Friday 11pm-8AM Central Time\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>What You’ll Do\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Be the first point of contact for all incoming technical support questions and handle all customer interactions with understanding, empathy, and transparency.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Troubleshoot surface-level OS, hardware, and Lambda Stack issues for customers, and provide guidance on the best technical solutions that suit their needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Accurately triage, route, and escalate tickets to the appropriate teams while minimizing reassignment and maintaining clear ownership of customer communication.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Assist with initial incident response by identifying patterns, flagging broader impacts, and supporting communication workflows during high-severity events.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Work with our technical writing team to document solutions to common problems to enable future customer self-service.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Provide actionable feedback to internal teams on technical issues our customers face and, above all, act as the customer’s advocate.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Collaborate closely with peers in a cohesive, customer-first team environment, sharing skills, knowledge, and experience.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>You\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Have a working knowledge of Linux, preferably Ubuntu, and are eager to deepen your technical expertise.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Possess excellent written and oral communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Thrive in a fast-paced environment, staying organized and effective while handling multiple customer interactions simultaneously.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Are detail-oriented and committed to accuracy in triage, escalation, and documentation.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Are a team player who values collaboration, knowledge sharing, and supporting your peers.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Bring a customer-first mindset, showing empathy and professionalism in every interaction.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Have familiarity with GPU hardware or workloads, or the desire to quickly learn how GPUs power modern ML and HPC environments.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Professional Linux administration experience in bare-metal, virtualized, and/or cloud environments.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Familiarity with private or hybrid cloud platforms such as Azure, AWS, and/or OCI.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with monitoring, alerting, or observability tools for enterprise or cloud environments.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Shell and Python scripting proficiency.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Familiarity with datacenter hardware, including GPUs.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with ticketing systems such as Zendesk, Jira, or ServiceNow.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Prior exposure to 24/7 support operations or participation in on-call rotations.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Salary Range Information\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">This is a salaried non-exempt role, eligible for overtime. The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.\u003Cbr />\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>About Lambda\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Founded in 2012, ~400 employees (2025) and growing fast\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We offer generous cash & equity compensation\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Our investors include Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, US Innovative Technology, Gradient Ventures, Mercato Partners, SVB, 1517, Crescent Cove.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We are experiencing extremely high demand for our systems, with quarter over quarter, year over year profitability\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Our \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://lambdalabs.com/research\">\u003Cu>research papers\u003C/u>\u003C/a> have been accepted into top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Health, dental, and vision coverage for you and your dependents\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Wellness and Commuter stipends for select roles\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">401k Plan with 2% company match (USA employees)\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Flexible Paid Time Off Plan that we all actually use\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>A Final Note:\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Equal Opportunity Employer\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.\u003C/p>","https://jobs.ashbyhq.com/lambda/1147c640-8d1b-4e92-8d39-63982f3f88d7",{"id":154,"name":155,"urlSafeSlug":155,"logo":156},[588],{"city":18,"region":18,"country":24},"2025-09-19T07:17:25.923Z","Candidates should possess a working knowledge of Linux, preferably Ubuntu, and have excellent written and oral communication skills to explain technical issues clearly. They must thrive in a fast-paced environment, be detail-oriented, a team player with a customer-first mindset, and have a desire to learn about GPUs. Familiarity with GPU hardware, private/hybrid cloud platforms, scripting, datacenter hardware, and ticketing systems are considered nice to have.","The Cloud Support Engineer will be the first point of contact for customers, triaging and resolving incoming support requests with empathy and transparency. Responsibilities include troubleshooting OS, hardware, and Lambda Stack issues, accurately escalating tickets, assisting with incident response, documenting solutions, providing feedback to internal teams as the customer's advocate, and collaborating with peers in a customer-first team environment.",{"employment":593,"compensation":596,"experience":600,"visaSponsorship":610,"location":611,"skills":612,"industries":622},{"type":594},{"id":197,"name":198,"description":595},"Commit to a standard 40-hour workweek, usually with full benefits.",{"minAnnualSalary":597,"maxAnnualSalary":598,"currency":202,"details":599},74000,114000,"Salary range provided. No specific mention of bonuses or equity.",{"experienceLevels":601},[602,606],{"id":603,"name":604,"description":605},"e677de98-10ce-4da6-9a88-ef9be4395dfe","Entry Level & New Grad","Suitable for recent graduates starting their career.",{"id":607,"name":608,"description":609},"6d29fb0e-c389-4488-940b-7ca93a9f10bb","Junior (1 to 2 years)","Gain initial job experience and develop your skills.",{"type":213},{"type":213},[613,614,615,616,617,618,619,620,621],"Customer Support","Technical Troubleshooting","OS Support","Hardware Support","Lambda Stack","Ticket Triage","Incident Response","Communication","Problem Solving",[623,624,625,627],{"id":329,"name":334},{"id":329,"name":447},{"id":329,"name":626},"Deep Learning",{"id":628,"name":629},"7cb8f31d-5490-4ab3-a4ee-750ac6d23278","Hardware",["Reactive",631],{"$ssite-config":632},{"env":633,"name":634,"url":635},"production","nuxt-app","https://jobo.world",["Set"],["ShallowReactive",638],{"company-Lambda":-1,"company-jobs-3f6c167c-078f-4a60-86c3-4714ab0f7e32-carousel":-1},"/company/Lambda",{}]