Super Day - Business Operations Associate (Rotational Program) at Perpay

Philadelphia, Pennsylvania, United States

Perpay Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
FintechIndustries

Requirements

  • Recent graduates
  • Highly motivated and passionate about the company's mission
  • Eager to make a meaningful impact on customers and support operations growth

Responsibilities

  • Deliver exceptional customer service across multiple channels (chat, email, phone), guiding users through their shopping and credit-building journey
  • Drive resolution of high-impact problems across operational verticals: Core, Marketplace, Card, and Risk
  • Collect and analyze customer service data to develop and implement performance improvement strategies
  • Collaborate with overseas BPO (Business Process Outsourcing) partner to provide actionable feedback on customer service interactions, ensuring continuous improvement in agent efficiency, accuracy, and overall service quality
  • Maintain and update internal training materials, including SOPs and operational documentation
  • Help shape the future of Perpay, ensuring that we continue to exceed customer expectations and expand access to financial services for all
  • Participate in 10-11 week rotations across various internal teams (e.g., Product, Acquisition, Merchandising, Credit Card, Marketing, Compliance, People), integrating into teams, working on impactful projects, building professional networks, shaping product development and process improvements, and acting as a liaison between customers and internal teams

Skills

Perpay

Facilitates interest-free paycheck deduction payments

About Perpay

Perpay helps consumers make shopping more accessible and affordable by allowing them to purchase products through interest-free payments that are deducted directly from their paychecks. Users start by answering a few questions to determine their spending limit, which can range from $500 to $2,500. Once approved, they can shop immediately, with payments spread over a series of typically eight installments. This model is particularly useful for individuals who may not have access to traditional credit or who want to avoid high-interest rates. What sets Perpay apart from its competitors is its focus on interest-free payments and the simplicity of having payments deducted directly from paychecks, making the repayment process easier for users. The company's goal is to provide a hassle-free shopping experience that allows consumers to make significant purchases without incurring debt or interest.

Philadelphia, PennsylvaniaHeadquarters
2016Year Founded
$2.4MTotal Funding
ANGELCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees

Benefits

Competitive salary + company equity
401k with company match
Medical / Dental / Vision insurance
Pre-tax Public Transportation benefit
Relocation assistance
Student loan company match
Gym subsidy with City Fitness
Cell phone plan
Paid parental leave
Unlimited PTO
Optional work from home (WFH) up to 4 weeks per year

Risks

Increased competition from fintech startups may erode Perpay's market share.
Regulatory scrutiny on income-based limits could raise compliance costs for Perpay.
Economic downturns may affect users' repayment ability, impacting Perpay's financial stability.

Differentiation

Perpay offers interest-free payments deducted directly from paychecks, simplifying user experience.
The company targets consumers avoiding traditional credit, providing a unique market position.
Perpay's model supports significant credit score increases, enhancing user financial health.

Upsides

Rising demand for flexible payment options boosts Perpay's interest-free installment model.
AI integration can refine Perpay's spending limit assessments, improving user experience.
Embedded finance trends offer Perpay expansion opportunities through e-commerce partnerships.

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