Super Day - Business Operations Associate (Rotational Program) at Perpay

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

FintechIndustries

Requirements

Recent graduates
Highly motivated and passionate about the company's mission
Eager to make a meaningful impact on customers and support operations growth

Responsibilities

Deliver exceptional customer service across multiple channels (chat, email, phone), guiding users through their shopping and credit-building journey
Drive resolution of high-impact problems across operational verticals: Core, Marketplace, Card, and Risk
Collect and analyze customer service data to develop and implement performance improvement strategies
Collaborate with overseas BPO (Business Process Outsourcing) partner to provide actionable feedback on customer service interactions, ensuring continuous improvement in agent efficiency, accuracy, and overall service quality
Maintain and update internal training materials, including SOPs and operational documentation
Help shape the future of Perpay, ensuring that we continue to exceed customer expectations and expand access to financial services for all
Participate in 10-11 week rotations across various internal teams (e.g., Product, Acquisition, Merchandising, Credit Card, Marketing, Compliance, People), integrating into teams, working on impactful projects, building professional networks, shaping product development and process improvements, and acting as a liaison between customers and internal teams

Questions & Answers

Common questions about this position

What is the Super Day hiring event?

Super Day is a first-of-its-kind, accelerated hiring event on September 30th at Perpay HQ in Philadelphia, where selected recent graduates can tour the office, meet the team, and go through a fast-tracked interview process after completing a pre-work video challenge.

Is this role remote or does it require office presence?

The role requires in-person attendance at Perpay HQ in Center City, Philadelphia for the Super Day event, and the company promotes a collaborative work environment in their Philadelphia office space.

What skills or experiences are needed for this Business Operations Associate role?

The role seeks highly motivated recent graduates passionate about the mission, with skills in analyzing customer feedback and operational performance data to identify improvements and drive efficiency.

What is the company culture like at Perpay?

Perpay has a motivated team of creative problem solvers in a collaborative Center City Philadelphia space that feels like a home away from home, with a mission-driven culture as a certified B Corp balancing purpose and performance.

What growth opportunities does this rotational program offer?

The role includes 10-11 week rotations across teams like Product, Acquisition, Merchandising, Credit Card, Marketing, Compliance, and People, allowing you to work on impactful projects, build your network, and explore professional growth.

Perpay

Facilitates interest-free paycheck deduction payments

About Perpay

Perpay helps consumers make shopping more accessible and affordable by allowing them to purchase products through interest-free payments that are deducted directly from their paychecks. Users start by answering a few questions to determine their spending limit, which can range from $500 to $2,500. Once approved, they can shop immediately, with payments spread over a series of typically eight installments. This model is particularly useful for individuals who may not have access to traditional credit or who want to avoid high-interest rates. What sets Perpay apart from its competitors is its focus on interest-free payments and the simplicity of having payments deducted directly from paychecks, making the repayment process easier for users. The company's goal is to provide a hassle-free shopping experience that allows consumers to make significant purchases without incurring debt or interest.

Philadelphia, PennsylvaniaHeadquarters

2016Year Founded

$2.4MTotal Funding

ANGELCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Competitive salary + company equity

401k with company match

Medical / Dental / Vision insurance

Pre-tax Public Transportation benefit

Relocation assistance

Student loan company match

Gym subsidy with City Fitness

Cell phone plan

Paid parental leave

Unlimited PTO

Optional work from home (WFH) up to 4 weeks per year

Risks

Increased competition from fintech startups may erode Perpay's market share.

Regulatory scrutiny on income-based limits could raise compliance costs for Perpay.

Economic downturns may affect users' repayment ability, impacting Perpay's financial stability.

Differentiation

Perpay offers interest-free payments deducted directly from paychecks, simplifying user experience.

The company targets consumers avoiding traditional credit, providing a unique market position.

Perpay's model supports significant credit score increases, enhancing user financial health.

Upsides

Rising demand for flexible payment options boosts Perpay's interest-free installment model.

AI integration can refine Perpay's spending limit assessments, improving user experience.

Embedded finance trends offer Perpay expansion opportunities through e-commerce partnerships.

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