Responsibilities

As a Desktop Support Intern, you will be responsible for troubleshooting and resolving hardware and software issues, including operating systems, applications, and peripherals, under the guidance of senior IT staff. You will also perform routine inspections, update software and drivers, and back up and restore data, while setting up new devices, supporting the installation, configuration, and ongoing maintenance of user accounts, and creating new accounts. Additionally, you will provide technical assistance to users via chat, email, in-person, or phone, documenting incidents and resolutions within a ticketing system, and assisting in the setup, configuration, and efficient deployment of new workstations, laptops, and WFH hardware.