Job Description

Employment Type: Full-time Location Type: Remote Salary:

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

This role involves managing sourcing and contracting processes within IT Hardware, IaaS, and Hardware and Software Maintenance and Support categories. A key aspect of the role is leveraging AI in work processes and driving year-over-year savings on significant spend.

Responsibilities

• Category Management and Contract Execution:
  • Partner with internal stakeholders (commercial and technical) to clarify IT hardware, IaaS, and global support/maintenance sourcing requirements.
  • Lead the development of supplier negotiation strategies.
  • Own opportunity assessment and initiation through contract execution.
• Supplier Relationship Management:
  • Lead commercial and contractual requirements across ServiceNow’s IT Hardware supplier profile.
  • Craft unique supplier strategies that align with stakeholder requirements.
• RFx Management:
  • Serve as the supplier interface for all RFI, RFP, and RFQs.
  • Conduct Total Cost of Ownership (TCO) modeling of RFx proposals.
  • Present RFx results to stakeholders and drive sourcing decisions.
• Competitive Benchmarking and Market Research:
  • Stay updated on IT Hardware and IaaS market dynamics to ensure proper category management.
  • Guide stakeholders on changes in market dynamics.
• Sustainability Initiatives:
  • Collaborate with internal Sustainability teams to support sustainability requirements with suppliers.
  • Drive suppliers towards improving sustainability efforts.
• Demand Management:
  • Monitor and forecast upcoming levels of demand.
• Industry Knowledge:
  • Actively seek industry knowledge through research, trade shows, conferences, and online training to become a trusted advisor.
• Sourcing and Contracting:
  • Manage, advise, and engage in sourcing and contracting processes for IT Hardware, IaaS, and Hardware and Software Maintenance and Support categories.
• Supplier Analysis:
  • Conduct supplier analysis, evaluate potential suppliers, and support the overall supplier qualification process.
• Savings and Strategy Development:
  • Drive best-value supplier selection to achieve year-over-year savings on over $600M spend.
  • Develop and create sourcing plans, hardware category strategies, requests for proposal, and other sourcing strategies.

Requirements

• Experience:
  • 7+ years of sourcing experience within IT hardware, IaaS, and global support/maintenance services categories.
  • Proven experience in preparing cost models, negotiating with suppliers, and presenting recommendations to stakeholders and Executive Leadership.
  • Experience working with industry-leading suppliers such as Dell, Cisco, Juniper, IBM, Apple, Lenovo, and value-added resellers.
  • Experience working within the client and peripherals/consumables sourcing category.
  • Experience with hardware leasing (e.g., printers, MFP devices, laptops).
  • Experience with RFx processes, contract processes, and sourcing best practices.
• AI Integration:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact.
• Knowledge:
  • Knowledge of purchasing and supply chain processes, with an analytical and results-focused approach.
• Skills:
  • Strong negotiation skills with a track record of crafting negotiation strategies and achieving optimal results.
  • First-class professional and interpersonal communication skills for collaboration with internal and external relationships at all levels and across all cross-functional disciplines.
  • Excellent organization and time management skills.
• Collaboration:
  • Partner with key stakeholders to ensure clear requirements documentation.

Application Instructions

(No specific application instructions were provided in the original text.)