Strategic Finance Lead - Risk & Operations

Position Overview

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Mercury is modernizing banking for startups and ambitious companies. We are seeking a high-impact Strategic Finance Lead to partner with our Risk and Operations organizations, which are critical to our customer experience and sustainable growth. These teams manage hundreds of employees and are the primary interface with our 200,000+ customers. As the dedicated finance partner for Risk & Ops, you will oversee tens of millions in annual spend and advise on strategic initiatives including organizational design, workforce planning, customer segmentation, and scaling operations efficiently while maintaining high-quality standards.

*Mercury is a financial technology company, not a bank. Banking services are provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC.

Responsibilities

• Act as the lead finance partner to Risk and Operations leadership, driving strategic decisions and supporting efficient scaling.
• Analyze workforce design, including team size, in-house vs. outsourced labor balance, and optimal staffing models to meet SLAs and control costs.
• Evaluate customer segmentation strategies to ensure profitable service for small business and personal banking customers, alongside larger startups, while maintaining compliance and service standards.
• Connect growth initiatives with operational capacity, developing plans to support user and product growth reliably and efficiently.
• Partner with leadership on forward-looking, ambiguous questions regarding the evolution of Risk and Ops teams, supporting major initiatives and operational improvements.

Requirements

• 8+ years of experience in consulting, investment banking, private equity, or high-growth tech, with a focus on strategic finance, FP&A, or bizops.
• Prior collaboration experience with Risk and/or Operations teams, or teams with significant customer, product/growth, and regulatory dynamics.
• Strong analytical skills with fluency in business modeling, financial planning, and interpreting financial data.
• Ability to thrive in fast-paced, ambiguous environments and design new frameworks for complex problems.
• Deep curiosity to understand the intricacies of Mercury's operations.
• Skill in articulating high-level trends to executive leadership while also managing detailed operational models and performance KPIs.
• A bias toward action and a hands-on approach to problem-solving.

Compensation & Benefits

• The total rewards package includes base salary, equity (stock options), and benefits.
• Salary and equity ranges are highly competitive within the SaaS and fintech industry, updated regularly based on reliable compensation survey data.
• New hire offers are determined by candidate experience, expertise, geographic location, and internal pay equity.