Store Manager (Sur La Table) at CSC Generation

Berkeley, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Culinary RetailIndustries

Requirements

Strategic business acumen and strong operational expertise
Ability to recruit, develop, and retain a high-performing team
Expertise in products, maintained through training and independent resources
Capability to lead, coach, and inspire associates to exceed performance expectations
Skills in monitoring and analyzing key performance metrics (e.g., sales, KPIs like second-class sign-ups, retail product sales, average transaction value, conversion rates, guest feedback)
Knowledge of merchandising, marketing, and customer engagement strategies
Compliance with company policies, SOPs, wage and hour laws, and maintenance of employee records
Physical ability to oversee store operations, safety, cleanliness, inventory, and merchandising (physical requirements noted but incomplete in description)

Responsibilities

Recruit, develop, and retain a high-performing team to meet business needs
Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture
Conduct regular performance evaluations, provide feedback, and create development plans
Represent the brand by creating memorable, educational customer experiences to inspire loyalty
Ensure exceptional customer experience through a Guest Obsessed culture and resolve concerns timely
Develop and implement strategies for merchandising, marketing, and engagement to exceed sales and financial goals
Monitor and analyze daily key performance metrics to optimize store performance
Meet or exceed culinary and retail goals via classes and experiences, tracked by KPIs
Oversee daily store operations, ensuring compliance with policies and procedures
Maintain accurate inventory, minimize shrink, and ensure proper merchandising
Ensure store safety, cleanliness, and address maintenance needs
Maintain accuracy of employee records (time, attendance, certifications, personal info)
Adhere to wage and hour laws and accurately record time worked
Model and ensure communication, maintenance, and adherence to all company policies and SOPs

Skills

Key technologies and capabilities for this role

Retail ManagementTeam LeadershipCustomer ServicePerformance EvaluationTeam DevelopmentSales DrivingBrand RepresentationProduct Knowledge

Questions & Answers

Common questions about this position

Is this a remote position or does it require working in a store?

This is not a remote position; it requires on-site work in one of Sur La Table's over 57 stores as a Store Manager leading retail operations.

What skills and experience are required for the Store Manager role?

Key skills include strategic business acumen, strong operational expertise, leadership in recruiting and developing high-performing teams, customer service excellence, sales strategy development, performance metrics analysis, and product expertise.

What is the company culture like at Sur La Table?

The culture emphasizes creating happiness through cooking and sharing good food, upholding a positive team culture, delivering #bestincenter service for excellence, and fostering a customer-focused, Guest Obsessed environment.

What does the Store Manager role entail in terms of team leadership?

The role involves recruiting, developing, and retaining a high-performing team, leading and coaching associates to exceed expectations, conducting performance evaluations, providing feedback, and creating development plans.

What makes a strong candidate for the Store Manager position?

Strong candidates demonstrate leadership in building high-performing teams, expertise in driving sales through merchandising and customer engagement, ability to analyze KPIs like sales volume and conversion rates, and passion for creating educational culinary experiences.

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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