Retail Success Manager
SalsifySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to develop, communicate, and leverage a strategic vision aligned with company, market, and local plans
- Experience providing supervision and development for management and hourly associates in challenging environments (e.g., high turnover, engagement issues, inexperienced associates, competitive recruiting)
- Skills in ongoing recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and fostering a belonging mindset
- Capability to uphold the company's Open Door Policy in a dynamic environment, including meeting with associates, listening to concerns, researching issues, leveraging resources, reviewing policies, and driving consistent responsiveness and resolution
- Knowledge to ensure compliance with company policies, navigate challenging compliance requirements, maintain relationships with officials, hold associates accountable, analyze reports, implement asset protection/safety controls, oversee quality assurance, and develop action plans
- Experience initiating, directing, and participating in community outreach in high-visibility environments, building relationships with community/media, representing the company, and championing programs
- Analytical business perspective to drive financial performance, achieve sales/profit goals, control expenses, interface with market teams, develop correction plans, create budgets, and analyze trends/community needs
- Ability to model, enforce, and guide customer service approaches in challenging labor environments to resolve customer needs/complaints within guidelines
Responsibilities
- Direct the management team and associates in facility operations, merchandising, and company direction
- Provide supervision and development opportunities across multiple organizational levels, including proactive recruitment, hiring, training, mentoring, succession planning, performance evaluation, and recognition
- Meet with associates, listen to concerns, research issues, leverage resources for time-sensitive requests, review policies, and provide resolutions while driving consistency
- Ensure compliance by anticipating issues, developing relationships with officials, analyzing reports, implementing/monitoring controls, maintaining standards, overseeing reviews, and executing programs/initiatives
- Initiate, direct, and participate in community outreach; encourage associate involvement; establish/maintain relationships; represent the company to external groups/media; respond to media requests; champion programs/events/sustainability efforts
- Drive financial performance by achieving sales/profit goals, executing process improvements, controlling expenses, interfacing with market teams, developing correction plans/budgets, and analyzing trends
- Model, enforce, and guide proper customer service techniques for associates/managers to resolve customer issues within company standards
- Drive sales in the facility
Skills
Team Management
Strategic Planning
Recruitment
Training
Succession Planning
Performance Evaluation
Compliance Management
Asset Protection
Safety Controls
Quality Assurance
Open Door Policy
Associate Engagement
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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