Ability to carry out job functions and responsibilities as assigned
Support application of club policies, procedures, and compliance
Act with honesty and integrity, lead with the member in mind, and escalate concerns as appropriate
Ensure a safe and positive environment for members and team members
Embrace inclusion and diversity, working collaboratively and respectfully
Work as a team to achieve goals, move with speed and agility
Innovate and adapt quickly
Maintain a friendly and positive attitude
Deliver service excellence, resolve and deescalate member concerns
Commitment to GOLD Member Standards (Greet, Anticipate, Appreciate; Fast, Friendly, Full, Fresh, Clean)
Deliver GOLD club standards daily (Grand opening look, all items stocked, promotional plans executed, visible accurate signage, clean and organized inside and out)
Understand how to access and read production and/or financial performance reporting for the department
Responsibilities
Stocks, rotates, and stores general merchandise and/or food in the club
Ensures that all merchandise is clearly labeled and fully stocked
Maintains the neat and clean environment of the club by removing all trash and debris from the store
Maintains display signage for all products
Creates labels and/or applies merchandise sales tags to items
Ensures all product labels and price tags are clear and visible
Handles damaged goods and spoiled products in accordance with company policies and procedures
Performs general housekeeping duties, including removing trash