Staff Technical Writer, Platform Security

San Diego, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

The candidate must have 7+ years of experience in technical communication, with demonstrated English language proficiency and experience authoring in DITA, Markdown, or a similar structured authoring architecture. They should possess experience in defining content strategy and leading content development projects for new or large products, as well as experience influencing or leading diverse teams and mentoring junior writers. Familiarity with integrating AI into work processes and a strong understanding of content development lifecycles are also required.

Responsibilities

The Staff Technical Writer will define content strategy for multiple applications, including information architecture, textual content, and multimedia assets. They will drive content strategy execution by producing high-quality, user-focused technical content and coordinating with subject matter experts, reviewers, multimedia producers, and other writers. The role involves influencing product strategy and creating content experiences that accelerate customer success by leveraging a strong understanding of the ServiceNow product ecosystem and user needs. Additionally, the writer will provide leadership in teams by fostering collaboration, considering diverse perspectives, and ensuring timely achievement of objectives.

Skills

Technical Writing

Content Strategy

Information Architecture

AI Integration

Product Strategy

Leadership

Collaboration

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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