Staff, Technical Program Manager

Position Overview

Twilio is seeking a Staff, Technical Program Manager to support the InfoSec organization in delivering value through strategic projects and programs. This role will be part of the InfoSec Project Management Office (PMO), responsible for creating and maintaining operational and process rigor via a scalable and well-structured project management approach.

About Twilio

At Twilio, we're shaping the future of communications from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Responsibilities

In this role, you’ll:

• Project manage multiple, simultaneous initiatives while working alongside members of the InfoSec team and other Twilio teams from project inception to completion.
• Support functional teams as a team coach to enable delivery of value across the InfoSec organization by enabling teams to work in a more mature, consistent manner.
• Leverage Project Management (including SAFe and Agile mindset) principles throughout the project lifecycle to drive the team towards best practices and value-driven project delivery.
• Ensure stakeholder satisfaction, including executive stakeholders, by providing status and monitoring of project progression and performance.
• Manage risk, dependencies, and issues during project execution and lead the team to remove impediments in a timely manner.
• Drive decision-making by communicating goals and objectives as well as making recommendations on risk responses; run inclusive, productive, and impartial meetings to ensure implementation or closure of actions.

Qualifications

Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years of project management experience across the InfoSec project lifecycle for process improvement, policy, data protection, network security, information security domains, and application software.
• Experience working with Agile projects and an understanding of Agile methodologies.
• Excellent ability to manage multiple project initiatives to lead a team to execute and deliver on project levels.

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