Infrastructure Engineer

Employment Type: Full-time Location Type: On-site Salary: $147,300 - $257,800 (base pay, plus equity, variable/incentive compensation, and benefits)

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

ServiceNow is seeking a skilled and proactive Infrastructure Engineer to join our Systems Engineering team. The ideal candidate will be responsible for the lifecycle management of our VMware-based virtualization environment and will play a critical role in our strategic migration path toward Red Hat OpenStack Platform (RHOSP).

Responsibilities

• Manage and maintain VMware environments, including vSphere, vCenter, and ESXi hypervisors.
• Perform version upgrades, patch management, and system health monitoring.
• Collaborate with cross-functional teams for infrastructure provisioning, networking, and storage integration.
• Contribute to the architectural design and execution of the VMware to RHOSP migration strategy.
• Automate infrastructure operations using tools like Ansible, Terraform, or similar.
• Troubleshoot and resolve incidents related to virtualization infrastructure.
• Document operational procedures and best practices.

Requirements

• 6 years of related experience with a Bachelor's degree; or 4 years and a Master's degree; or equivalent experience.
• Proven experience in enterprise VMware infrastructure management.
• Hands-on experience with RHOSP or other OpenStack platforms is a strong plus.
• Solid understanding of networking, storage systems (SAN/NAS), and server provisioning.
• Familiarity with Linux system administration (RHEL preferred).
• Experience in scripting or automation (Python, Bash, Ansible, etc.).
• Awareness of ITIL processes or experience in highly regulated environments is a bonus.

Nice to Have

• Exposure to public cloud platforms (AWS, GCP, Azure).
• Previous involvement in migration projects from VMware to RHOSP or similar.
• Certifications such as VCP, RHCSA, or RHCE are desirable.

Application Instructions & Screening

NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check, and taking a drug test. Any employment is contingent upon passing the screening.

Citizenship Requirement: Due to Federal requirements, only US citizens, US naturalized citizens, or US Permanent Residents, holding a green card, will be considered.

Work Location: This role will require 2-3 days in the office at our San Diego, CA OR Kirkland, WA Office Location.

Additional Information

Compensation Details:

• Base Pay: $147,300 - $257,800 (guideline, subject to change based on location and qualifications)
• Additional Compensation: Equity (when applicable), variable/incentive compensation, and benefits.
• Benefits: Health plans (including flexible spending accounts), 401(k) Plan with company match, ESPP, matching donations, flexible time away plan, and family leave programs.

Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned.