Staff Software AI Engineer (Go-To-Market)

Employment Type: Full-time Location Type: Remote

Company Description

ServiceNow began in San Diego, California, in 2004, founded by Fred Luddy with a vision to transform how work is done. Today, ServiceNow is a global market leader, delivering innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent, cloud-based platform connects people, systems, and processes, enabling organizations to work smarter, faster, and better. We are committed to making the world work better for everyone.

Job Description

At ServiceNow, our Digital Technology department is redefining IT. We embrace transformation, focus on experience, drive AI-powered automation, foster innovation, and prioritize growth. Our mission is to deliver delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. We achieve this by co-creating, using, and highlighting our own products. Ultimately, we strive to make the world work better for our employees and customers.

Our Digital Technology Go-To-Market team is building a world-class, AI-powered Go-To-Market CRM. This system provides sellers with real-time, data-driven guidance from lead to cash, integrated directly within the Now Platform. Leveraging Agentic AI and GenAI, our applications automate outreach, deal orchestration, and post-sale hand-offs, creating an exceptional experience for our sellers. You will collaborate with product managers, data scientists, and UX engineers, shipping features at SaaS speed and global scale. Expect a culture of rapid experimentation, rigorous engineering excellence, and continuous learning. If you are passionate about translating cutting-edge AI into tangible revenue impact, we encourage you to apply.

We are seeking a highly skilled Staff Software AI Engineer with development experience and a background in the Go-To-Market (GTM) domain. This role combines application development with advanced AI capabilities. You will work on the ServiceNow platform, utilize AIA Studio for low-code AI workflows, and build intelligent solutions using technologies such as Agentic AI, Retrieval-Augmented Generation (RAG), and Knowledge Graphs (KGs). Your contributions will transform how sales, marketing, and customer-facing teams operate.

What you get to do in this role:

• ServiceNow Engineering: Develop scalable and maintainable applications and workflows within the ServiceNow platform, specifically for GTM use cases like sales enablement, lead management, and partner operations.
• AIA Studio Development: Leverage AIA Studio to orchestrate AI workflows, integrate machine learning models, and streamline decision-making in GTM processes.
• AI System Design: Design AI-powered systems utilizing LLMs, Agentic AI, and semantic retrieval to deliver contextual insights and automation.
• RAG + KG Solutions: Build and maintain RAG pipelines enriched with Knowledge Graphs to provide sales teams with relevant, real-time data to help close deals.
• Agentic Workflows: Implement AI agents capable of task planning and execution, such as lead routing, customer scoring, and improving deal velocity.
• Cross-functional Collaboration: Work closely with Product and Business Operations teams to identify opportunities, design solutions, and deliver measurable impact.
• Scalability & Reliability: Build resilient, secure, and high-performance systems adhering to industry best practices.
• Technical Leadership: Contribute to team success through mentorship, design discussions, and by setting high standards for code quality and innovation.

Qualifications

To be successful in this role, you should have:

• Experience in leveraging or critically thinking about...