RTP) at Uniphore

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Contact Center, AIIndustries

Requirements

Strong sense of ownership, accountability, and business acumen
Passion for your team's vision/mission & the entrepreneurial drive to make things happen
Mentor the team in growing and reaching their full potential
Passion for designing modular systems using reusable components, SDKs, and robust APIs
Collaborate, socialize, and drive cross-team technical initiatives
Possess “can-do” attitude and strong work ethic. Act with empathy and humility
5+ years’ experience in software development including designing, building, and managing high-scale, mission-critical real-time production systems
Strong proficiency in C/C++/C#
Good understanding of contact center operations including ACD, IVR, and CRM integration
Strong knowledge in recording solutions like redbox/verint/nice/calabrio
Deep expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems
Hands on experience with SIP, CTI, SDP, RTP, CSTA/TSAPI and NATS
Advanced knowledge of packet capture, dissection and protocol decoding
Experience with SSL/TLS decryption
Experience in networking - DNS, DHCP, SSH, NAT, QoS, STP, VLAN, TCP/IP etc
Strong coding skills with an eye for using the right algorithms and data structures
Excellent troubleshooting, analytical and decision-making skills
Disciplined approach to documentation
Ability to lead, partner, and collaborate cross functionally across an engineering organization
Bachelor’s or master’s degree in engineering, Computer Science or equivalent experience

Responsibilities

(None explicitly listed)

Skills

C++

SIP

RTP

CTI

SDP

CSTA

TSAPI

NATS

Cisco

Avaya

Genesys

Mitel

packet capture

protocol decoding

ACD

IVR

CRM integration

Uniphore

Automates customer interactions with AI solutions

About Uniphore

Uniphore specializes in conversational AI solutions that automate and improve customer interactions. Its main products include tools for conversational automation, analytics, and virtual assistants, which help businesses enhance their customer service operations, cut costs, and boost service quality. Uniphore's technology integrates with existing customer service systems to automate routine tasks and provide real-time insights into customer interactions, making it easier for service agents to respond quickly and personally. Unlike many competitors, Uniphore has a strong focus on the financial services sector, serving notable clients like BNP Paribas Wealth Management and PNB MetLife. The company's goal is to empower businesses to leverage AI for better customer engagement and operational efficiency, generating revenue through a subscription model that allows clients to scale their usage as needed.

Palo Alto, CaliforniaHeadquarters

2008Year Founded

$592.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, AI & Machine Learning, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Stock Options

Risks

Integration challenges from acquisitions may disrupt existing operations and client services.

Over-reliance on new technologies like X-Stream may lead to technical failures.

Expansion into emotional AI may face ethical and privacy concerns, impacting reputation.

Differentiation

Uniphore integrates emotional AI to enhance customer interactions with emotional cues.

The company offers a Zero Data AI Cloud for secure, efficient data processing.

Uniphore's X-Stream platform accelerates RAG app development with unified knowledge architecture.

Upsides

Acquisitions of ActionIQ and Infoworks expand Uniphore's AI-powered offerings significantly.

Generative AI in U-Analyze provides deeper insights from text, voice, and video interactions.

Recognition on Deloitte Technology Fast 500 highlights Uniphore's rapid growth and innovation.

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