Staff Software Developer at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, LogisticsIndustries

Requirements

Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent experience
8+ years of experience in software development and systems integration
Strong proficiency in writing clean, maintainable, and efficient code
Expertise in designing intuitive, reusable, and scalable software components
Ability to simplify complex systems through effective use of data structures and algorithms
Proven experience making sound architectural decisions, including framework selection and build-vs-buy evaluations
Ownership of system health, testing strategy, and long-term maintainability
Strategic thinking with the ability to align technical decisions with Intelcom’s business goals
Strong understanding of Intelcom’s products, customers, and operational priorities
Effective cross-functional collaboration and mentorship across engineering teams
Clear communication of complex technical concepts to diverse stakeholders

Responsibilities

Lead and contribute to the development and integration of Intelcom’s systems
Manage integration tasks, ensuring seamless communication between various systems
Collaborate with cross-functional teams to ensure system functionality and efficiency
Drive system design initiatives to enhance the overall architecture and ensure scalable, efficient solutions
Provide technical guidance and mentorship to senior and junior developers
Ensure the successful execution of various projects
Other duties as assigned, related to system integration and software development

Skills

Software Development

System Integration

System Design

Scalable Architecture

Technical Leadership

Mentorship

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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