Staff Site Reliability Engineer - Observability at CVS Health

Woonsocket, Rhode Island, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Expertise in designing and implementing observability solutions for edge computing environments, including monitoring, logging, tracing, and metrics collection
Experience defining and maintaining SLIs, SLOs, and business KPIs for system reliability
Proficiency in building and optimizing dashboards, visualizations, and alerting systems
Knowledge of distributed tracing and log aggregation systems for troubleshooting in edge environments
Ability to collaborate with engineering teams on observability best practices in resource-constrained environments
Skills in driving proactive issue detection, reducing MTTD and MTTR, and leading incident postmortems
Experience developing tools, scripts, and automation for observability pipelines in edge computing (e.g., handling bandwidth limitations and intermittent connectivity)
Familiarity with industry-standard observability tools (e.g., Prometheus, Grafana, ELK Stack, OpenTelemetry)
Capability to optimize observability data storage, retention, and querying for performance, cost, and scalability
Leadership skills to mentor junior SREs and engineers on observability best practices
Strong collaboration and partnership abilities with cross-functional teams (solution, engineering, business)
Knowledge of emerging observability trends, tools, and methodologies for edge computing and distributed systems

Responsibilities

Design and implement comprehensive observability solutions for edge computing environments, providing visibility into system performance across distributed remote facilities
Define and maintain SLIs, SLOs, and business KPIs to measure and enhance system reliability
Build and optimize dashboards, visualizations, and alerting systems for real-time insights and rapid incident response
Implement distributed tracing and log aggregation systems to troubleshoot issues in edge environments
Collaborate with engineering teams to ensure applications and infrastructure incorporate observability best practices
Drive proactive issue identification in edge facilities using advanced observability tools to reduce MTTD and MTTR
Lead incident postmortems, analyzing root causes and implementing observability-driven improvements
Develop and maintain tools, scripts, and automation to enhance observability pipelines for edge challenges
Evaluate and integrate observability tools and recommend solutions for edge use cases
Optimize observability data storage, retention, and querying across remote facilities
Mentor and guide junior SREs and engineers on observability best practices for edge computing
Partner with teams to align observability with business objectives and lead cross-functional initiatives for improvement
Stay current with observability trends and advocate for their adoption in edge and distributed systems

Skills

Key technologies and capabilities for this role

SREObservabilityMonitoringLoggingTracingMetricsSLIsSLOsDashboardsAlertingEdge ComputingDistributed Systems

Questions & Answers

Common questions about this position

What is the employment type for this Staff Site Reliability Engineer role?

The position is full-time.

Is this Staff Site Reliability Engineer position remote or office-based?

This information is not specified in the job description.

What key skills are required for the Staff SRE - Observability role?

The role requires expertise in designing and implementing observability solutions including monitoring, logging, tracing, and metrics for edge computing, defining SLIs/SLOs, building dashboards and alerting systems, and experience with distributed tracing, log aggregation, and automation in resource-constrained environments.

What is the team structure and culture like for this SRE position at CVS Health?

This is a senior role on the PCW (Pharmacy & Consumer Wellness) Edge SRE team, involving collaboration with cross-functional teams, mentoring others, and driving best practices in a complex, edge-centric architecture within a company of over 300,000 purpose-driven colleagues focused on transforming health care.

What makes a strong candidate for the Staff SRE - Observability role?

Strong candidates will have deep expertise in observability for edge computing, experience leading strategy and implementation of monitoring/tracing systems, ability to mentor and collaborate cross-functionally, and skills in reducing MTTD/MTTR through proactive tooling and postmortems.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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