Staff Product Manager, OnStar Services at General Motors

Mountain View, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Connected Services, MobilityIndustries

Requirements

8+ years of product management experience driving large-scale, complex software or connected-services products (e.g., IoT, SaaS, mobility)
Proven ability to own a product domain or platform, set multi-year strategy, and deliver high-impact product lines that drive measurable business results
Experience mentoring other PMs, establishing best practices, and influencing product standards across teams
Strong prioritization and decision-making skills; adept at balancing short-term delivery with long-term strategy
This role requires approximately 25% travel
5+ years working on subscription or usage-based business models, ideally across B2C and B2B domains such as IoT, SaaS, or connected mobility
Deep understanding of growth and engagement metrics (adoption, retention, churn, ARPU, NPS) and demonstrated ability to improve them through experimentation and data-driven iteration
Familiarity with telematics, connected vehicles, or mobile/IoT ecosystems

Responsibilities

Own the end-to-end strategy and execution for an OnStar Services domain, aligning customer value, business outcomes (recurring revenue, loyalty, retention) with technology platform evolution
Drive and prioritize the multi-year roadmap for services across in-vehicle, mobile, web, and fleet surfaces; ensure the architecture and data platform support scale, monetization, and new business models
Lead multiple PM/feature teams (or mentor other PMs) and coordinate cross-functionally to deliver technically complex service launches globally
Define, monitor, and drive strategic metrics (e.g., ARPU growth, service attach rate, fleet renewal, platform cost per user) and use data to iterate and drive business model pivots
Act as trusted advisor to engineering, legal/privacy, operations, and business leadership; remove cross-organization blockers and make trade-off decisions at the platform/domain level
Evangelize the vision of connected services internally and externally, influence senior leadership, partner with external stakeholders (e.g. OEM partners, telematics/data providers) to scale the ecosystem
Scan and shape emerging technology trends (e.g., AI/ML, edge-telematics, vehicle data services, usage-based models) and incorporate into roadmap as differentiators

Skills

Key technologies and capabilities for this role

Product ManagementRoadmap PlanningStrategyCross-functional LeadershipCustomer Value AlignmentBusiness Model DesignRecurring RevenueSubscription ServicesFleet ManagementIn-vehicle ServicesMobile AppsWeb DevelopmentData PlatformsStakeholder AlignmentExecutive Influence

Questions & Answers

Common questions about this position

Is this role remote or hybrid?

This role is categorized as hybrid, with the successful candidate expected to report to GM's office in Mountain View, CA or the office in Warren, MI as needed.

What experience is required for this Staff Product Manager role?

The role requires 8+ years of core product management experience.

What key skills are needed to succeed in this position?

Success requires autonomy, strong judgment under ambiguity, a growth mindset, and the ability to influence at the senior executive level.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does GM's product team culture emphasize?

GM's product teams focus on human-centered design to create vehicles and experiences that are felt, redefining mobility with breakthrough hardware, intuitive design, intelligent software, and next-generation features to make driving safer, smarter, and more connected.

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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