Included Health

Staff Product Manager, GenAI

Remote

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, BiotechnologyIndustries

Requirements

Candidates should have 6-8 years of experience as a Product Manager, with a proven ability to use data, user research, and market research to understand problems and generate insights. Experience pitching new products or businesses that increased revenue, scale, or impact is required. Strong product sense, the ability to understand complex systems like healthcare, and a data-driven approach to defining and iterating on product success are essential. Proficiency in design sketching, writing SQL queries, and developing business cases, along with deep user empathy and excellent communication and presentation skills, are necessary. Previous experience building consumer products is required, though healthcare experience is not mandatory.

Responsibilities

The Staff Product Manager will set the product vision and strategy for leveraging GenAI to create helpful and scalable patient experiences. They will define roadmaps, prioritize features, and write requirements for existing and new products. This role involves close collaboration with design, engineering, data science, clinicians, and other cross-functional partners throughout the entire product lifecycle. Responsibilities include deeply understanding user and customer needs through quantitative and qualitative methods, developing best practices for AI/GenAI consumer experiences, and partnering with go-to-market teams to deliver solutions that improve member problems, healthcare access, and cost reduction. The role also entails creating and implementing measures to quantify and optimize impact, developing expertise in the healthcare system, and collaborating with other product managers to deliver cohesive experiences.

Skills

Product Management
GenAI
AI
Roadmap Development
Prioritization
User Research
Quantitative Analysis
Qualitative Analysis
Consumer Experience
Healthcare

Included Health

Healthcare advocacy and specialized care services

About Included Health

Included Health focuses on enhancing the healthcare experience for individuals who often face challenges in accessing quality care. The company provides a variety of services, including primary care, behavioral health, and virtual care, ensuring that members receive timely and appropriate treatment. Their model emphasizes 24/7 on-demand care with a diverse group of providers, allowing for personalized support tailored to complex health needs. Unlike many competitors, Included Health prioritizes underserved populations and partners with employers and consultants to deliver comprehensive healthcare solutions that not only improve health outcomes but also help reduce costs. The ultimate goal of Included Health is to make quality healthcare accessible and understandable for everyone, particularly those who have been overlooked by traditional healthcare systems.

San Francisco, CaliforniaHeadquarters
2020Year Founded
$337.5MTotal Funding
GROWTH_EQUITY_VCCompany Stage
HealthcareIndustries
51-200Employees

Benefits

Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.

Risks

Competition from Teladoc and Amwell threatens market share.
Post-merger integration challenges could affect service delivery.
Regulatory scrutiny on telehealth may impact operational flexibility.

Differentiation

Included Health offers integrated primary and behavioral health services.
They provide 24/7 on-demand care with diverse providers.
Their data-driven approach enhances healthcare outcomes and reduces costs.

Upsides

Rising demand for telehealth boosts Included Health's virtual care services.
Employers investing in healthcare benefits expand Included Health's client base.
Value-based care models align with Included Health's focus on outcomes.

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