Staff Product Manager, GenAI

About Included Health

At Included Health, our mission is to raise the standard of healthcare for everyone. The healthcare system is confusing, complex, fragmented, and the decisions are high-stakes. On the Engage team, it's our job to take the work out of getting our members to the right care. We are looking for a Product Manager who can help solve some of the biggest pain points in the healthcare experience by delivering simple, intuitive consumer experiences powered by AI. Solving these problems successfully means meaningfully increasing healthcare access and affordability for millions of members, while also scaling our business to support many millions more.

Employment Type: Full-Time

Staff Product Manager Responsibilities

• Set the product vision and strategy for how Included Health will use GenAI to deliver helpful and scalable patient experiences.
• Define the roadmap, prioritization, and requirements for both existing and yet-to-be-developed products and features.
• Work closely with design, engineering, data science, clinicians, and other cross-functional partners to set strategy, prioritize features, and ship products across the full product lifecycle from idea, research, design, specification, metrics definition, development, launch and beyond.
• Understand and analyze user/customer needs deeply using both quantitative and qualitative tactics.
• Bring and develop best practices for building great consumer experiences using AI and GenAI.
• Partner with go-to-market teams to design and prioritize solutions that simultaneously address member problems, increase healthcare access, and reduce costs for members and customers.
• Create and implement measures to help quantify and optimize the impact on members and customers. Use these measures to help the team prioritize their work.
• Develop expertise in how the healthcare system works and become an authority both internally and to customers for how to tackle key problems members face.
• Collaborate with other product managers to deliver cohesive, robust experiences.
• Transform the way that millions of people experience healthcare.

Qualifications

• You have 6-8 years of experience as a Product Manager.
• You're comfortable using a combination of data, user research, and market research to deeply understand problems and generate insights that point towards differentiated solutions.
• You have successfully pitched a new product or business to your company, resulting in increased revenue / scale / impact.
• You know how to get the most creative thinking out of yourself and others in order to push the needle of what is possible.
• You have strong product sense – you know what makes products great and why those things work.
• You love understanding complex systems (such as healthcare!) and aren't afraid of going deep to build expertise.
• You love working on projects where there is very little pre-defined for you.
• You make it a habit to define success for your products quantitatively, and using data-driven experimentation in order to iterate your way towards those success criteria.
• You're equally comfortable sketching out design ideas to illustrate an idea, writing SQL queries in order to understand your product better, and putting together a business case for a CEO.
• You have deep empathy for users, and keep the patient and their needs at the center of the product.
• You possess excellent written, verbal communication, and presentation skills.
• You have previous experience building products for consumers (healthcare experience is not required!).
• You believe that the way that people receive healthcare can and should be better.

Physical / Cognitive Requirements

• Prompt and regular attendance at assigned work location.
• Ability to remain seated in a stationary position for prolonged periods.
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
• Ability to interact