Staff Machine Learning Engineer, AI Product and Platform at BetterUp

United States

BetterUp Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, CoachingIndustries

Requirements

  • 7+ years as an ML engineer and 3+ years of hands-on experience building and shipping products on top of leading LLMs
  • Proven track record designing, implementing, and evaluating LLM outputs
  • Experience fine-tuning smaller models or adapting foundation models to improve quality, engagement, and scalability
  • Background at a leading AI research lab or equivalent experience staying at the forefront of Applied ML/AI, GenAI, with strong software engineering skills and a deep understanding of LLM internals
  • A high degree of initiative and ownership, combined with the ability to navigate ambiguity and adapt quickly to change
  • Experience working collaboratively in a cross-functional team and with people at all levels in an organization
  • Alignment with BetterUp's mission of enabling individuals to maximize their potential
  • Ability to communicate complex ideas effectively to both technical and non-technical audiences, verbally and in writing
  • A passion for continuous learning, customer empathy, and a desire to innovate within a fast-paced environment

Responsibilities

  • Design and deliver state-of-the-art Generative AI systems and experiences that set the standard for quality, engagement, and trust in coaching
  • Mentor and elevate engineers at all levels through technical guidance, code and design reviews, and thought partnership, raising the bar for engineering excellence
  • Collaborate deeply with cross-functional partners across product, research, design, and engineering, to ship and scale first-of-their-kind AI coaching products
  • Shape direction and scope by developing a deep understanding of customer needs and translating them into technical strategy and product roadmaps
  • Stay ahead of the curve in Generative AI research and practice, leading conversations on emerging technologies and how to responsibly bring them into production

Skills

Key technologies and capabilities for this role

Machine LearningAIProduct EngineeringSoftware EngineeringML Engineering

Questions & Answers

Common questions about this position

What experience is required for this Staff Machine Learning Engineer role?

The role requires 7+ years as an ML engineer and 3+ years of hands-on experience building and shipping ML systems.

What are the main responsibilities of this position?

Responsibilities include designing Generative AI systems, mentoring engineers, collaborating with cross-functional teams, shaping product roadmaps, and staying ahead in Generative AI research.

What is the company culture like at BetterUp?

BetterUp fosters a fun, inventive, soulful culture focused on human transformation, continuous learning, empathy, excellence, and work-life balance, with every team member having a personal BetterUp Coach.

What benefits do employees receive at BetterUp?

Employees receive a personal BetterUp Coach, a development plan, a trained and coached manager, and membership in an amazing team where each member has their own coach, beyond just a paycheck.

What qualities make a strong candidate for this role?

Ideal candidates are creative, product-minded, motivated by impact, thrive in fast-paced ambiguous environments, value empowering teammates, commit to continuous learning, and take pride in craftspersonship.

BetterUp

Digital coaching for leadership and employee development

About BetterUp

BetterUp provides professional coaching and personal development services primarily for businesses. Its main product is a digital platform that connects employees, managers, and executives with expert coaches. These coaches help individuals enhance their leadership skills, manage stress, and develop resilience and self-compassion. The platform uses insights and analytics to customize coaching programs to meet the specific needs of each organization, ensuring measurable improvements in employee performance and well-being. Unlike many competitors, BetterUp focuses on a subscription model, allowing companies to provide ongoing access to coaching resources for their employees. The goal of BetterUp is to significantly improve individual and team performance, resilience, and overall employee experience across various industries.

San Francisco, CaliforniaHeadquarters
2013Year Founded
$563.2MTotal Funding
SERIES_ECompany Stage
Data & Analytics, ConsultingIndustries
1,001-5,000Employees

Benefits

Medical, dental, & vision benefits
Flexible Time Off
Paid parental leave
Unlimited coaching
Wellness programs
Education & learning stipend
Volunteer days

Risks

Shift to in-office work increases burnout, potentially affecting BetterUp's client satisfaction.
High valuation post-pandemic may challenge BetterUp in maintaining growth and investor expectations.
Departure of key personnel like Katie Coupe could disrupt internal operations and talent management.

Differentiation

BetterUp is the inventor of virtual coaching, leading the mental health startup sector.
It offers the largest network of over 3,000 coaches in 46 languages worldwide.
BetterUp integrates AI technology to tailor coaching programs to individual and organizational needs.

Upsides

Growing demand for virtual coaching as hybrid work models become more prevalent.
Increased interest in workplace mental health solutions boosts BetterUp's market potential.
AI-driven analytics enhance personalized coaching, improving employee performance and well-being.

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