Staff Inbound Product Manager - Gen AI Platform and AI Agents

San Diego, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Artificial Intelligence, Software Development, Enterprise SoftwareIndustries

Requirements

Candidates should have 8+ years of product management experience in Agile environments, with expertise in creating roadmaps, breaking down features, and evaluating feasibility. A deep understanding of the ServiceNow platform, its capabilities, modules, and features is required. Proficiency in Agile and ServiceNow development is necessary, and experience with Large Language Models and AI technologies is a plus. Familiarity with core ServiceNow modules like ITSM, ITOM, HRSD, or CSM is valued. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is also required.

Responsibilities

The Staff Inbound Product Manager will guide roadmap development and feature prioritization for the AI Agent Platform, aligning with business and user needs. They will stay current with emerging trends in AI and platform technologies, offering research-based recommendations to product leadership. The role involves rapidly designing and prototyping technical solutions using AI frameworks and partnering with cross-functional teams, including engineering, design, and AI research, to co-develop and launch innovative proof of concepts. Responsibilities also include clearly presenting PoC solutions to customers and internal stakeholders, gathering feedback, and iterating for continuous improvement. Engaging directly with customers to co-create solutions and understand their goals, challenges, and needs is key. Additionally, the role requires partnering with stakeholders to define success metrics, design processes for tracking them, and document outcomes to inform future efforts.

Skills

Product Management

Generative AI

AI Agents

Platform Development

Roadmap Development

Technical Product Management

AI Products

ServiceNow Platform

Requirement Translation

Functional Solutions

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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