[Remote] Staff Field Application Engineer at Boston Dynamics

Netherlands

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Industrial AutomationIndustries

Requirements

Master’s in Computer Science, Robotics Engineering, or a related field, or equivalent industry experience in advanced robotics or automation systems
Minimum 3 years of experience (typical: 5+ years with Bachelor’s; 3 years with Master’s; PhD; or equivalent work experience)
Proven experience leading large-scale Field Applications Engineering or Solution Architecture

Responsibilities

Collaborate closely with customers to align system capabilities with operational needs and design site-specific solutions
Travel up to 50% to customer sites to oversee site-level solution architecture and commissioning of robotic systems
Implement scalable solutions for individual integrations and customer account growth
Manage network infrastructure and configuration for system connectivity
Monitor system performance, perform advanced troubleshooting, root cause analysis, and resolve technical issues
Provide comprehensive customer training and support, including creating specialized materials
Lead technical projects to enhance integration efficiency, standardize processes, and drive continuous improvement
Support early-stage testing and integration of new products
Gather, systematize, and convey customer feedback to internal teams; champion product enhancements
Work with product and engineering teams to steer customer-focused solutions
Ensure adherence to industry standards and regulations
Develop Statements of Work (SOWs) and customer success documentation
Serve as subject matter expert on products, resolving complex issues and providing technical input for development and roadmaps
Lead creation of complex SOWs for customized, large-scale solutions
Deliver advanced training to internal teams and customers
Develop and prototype advanced integration solutions using API/SDK; create custom tools
Partner with Product and Systems Engineering to capture requirements and feedback from field experiences
Rapidly identify system roadblocks, isolate root causes, and advance solutions to meet timelines
Contribute to interdisciplinary technical assignments
Provide leadership and mentorship to FAEs and engineers; drive process improvements and best practices
Lead technical go-to-market efforts for new products, including customer relationships, pilot programs, feedback gathering, and field testing

Skills

Key technologies and capabilities for this role

RoboticsSystem IntegrationSolution ArchitectureNetwork InfrastructureTroubleshootingCustomer TrainingProject LeadershipCommissioningTechnical DocumentationSOW DevelopmentIndustrial Automation

Questions & Answers

Common questions about this position

Is travel required for this role?

Yes, the role requires travel up to 50% to customer sites to oversee solution architecture, commissioning, and support.

What technical skills are required for this position?

Key skills include expertise in Boston Dynamics products, advanced troubleshooting and root cause analysis, developing integration solutions using BD’s API/SDK, managing network infrastructure, and creating SOWs for customized solutions.

What does a typical day look like for a Field Application Engineer?

Daily activities involve serving as the product expert, leading SOW creation for customized solutions, advanced troubleshooting, delivering training, prototyping integrations with BD’s API/SDK, and partnering with engineering teams on feedback.

What is the employment type for this position?

This is a full-time position.

What experience makes a strong candidate for this role?

Strong candidates have expertise as a subject matter expert on robotic products, experience leading complex technical projects like SOWs and integrations, advanced troubleshooting skills, and the ability to collaborate with customers and engineering teams on feedback and improvements.

Boston Dynamics

Develops advanced robots for industrial applications

About Boston Dynamics

Boston Dynamics creates advanced robots that enhance human capabilities and safety, focusing on legged robots with high mobility, dexterity, and intelligence. Their flagship products, Spot and Pick, are designed for commercial, industrial, and research applications, performing tasks that are dangerous or physically demanding for humans. Spot, for example, is a 65-pound robot that can navigate complex terrains and avoid obstacles autonomously using built-in AI. Unlike many competitors, Boston Dynamics emphasizes responsible use of their robots, limiting sales to commercial and research clients and ensuring high-quality standards through domestic manufacturing. The company's goal is to improve safety and efficiency across various industries while exploring future consumer applications.

Waltham, MassachusettsHeadquarters

1992Year Founded

$38.8MTotal Funding

ACQUISITIONCompany Stage

Robotics & Automation, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Competition from affordable Chinese robotics could pressure market share and pricing.

Layoffs indicate potential financial or strategic challenges impacting future innovation.

Collaboration with multiple stakeholders may lead to strategic misalignments.

Differentiation

Boston Dynamics excels in creating robots with advanced mobility and dexterity.

Their robots are designed for unstructured environments, enhancing workplace safety and efficiency.

Spot and Atlas are pioneering robots in digital transformation and mobile manipulation.

Upsides

Collaboration with Toyota and Hyundai boosts AI-powered humanoid robot development.

Patent resolution with Ghost Robotics opens collaboration on robotics policy and technology.

AI advancements in Atlas position Boston Dynamics as a humanoid robot market leader.

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