Staff Federal Customer Success Engineer

Position Overview

• Location Type: Remote (EST preferred, DMV area)
• Employment Type: Full-time
• Company: Tines
• Brief Description: Tines powers some of the world's most important workflows. This role focuses on helping customers understand and leverage workflow automation through Tines, specifically within the Federal space. The Federal Customer Success Engineer acts as a technical expert, delivering production-ready automation stories as part of professional services.

Requirements

• Strong technical aptitude and understanding of API-based integrations.
• Experience designing and developing automation stories using Tines.
• Ability to work closely with customers during onboarding, growth, and expansion.
• Excellent communication and interpersonal skills.
• Passion for helping customers automate tasks without coding.

Responsibilities

• Design and Develop Automation Stories in Tines connecting tools together using their APIs.
• Work closely with customers during their onboarding, growth, and expansion of Tines usage.
• Deliver and support Professional Services engagements with the Project Management Team.
• Educate customers on best practices in process automation and optimization.
• Partner with Customer Success Managers (CSMs) for ongoing expansion, deal discovery, and success plans.
• Partner with Federal Sales Engineers, CSMs, and Account Executives to build pipeline and presence in the Federal space.
• Manage relationships with customers.

Reporting Structure

• Reports to: CSE Manager for Federal and East regions (based in EST)

Company Information

• Founded: 2018
• Headquarters: Dublin and Boston
• Mission: Powers some of the world's most important workflows through orchestration, automation, and AI.
• Customers: Canva, Databricks, Elastic, Kayak, Intercom, McKesson, and more.
• Values: Simplicity, Speed, and Soundness.