FreshBooks

Staff Engineer - Site Reliability

Hyderabad, Telangana, India

$120,000 – $180,000Compensation
Senior (5 to 8 years), Mid-level (3 to 4 years)Experience Level
InternshipJob Type
UnknownVisa
Cloud Computing, Software DevelopmentIndustries

Requirements

Candidates should possess 10-15 years of experience with an advanced understanding of programming concepts, including data structures, algorithms, and object-oriented programming. They should have experience with relevant libraries and frameworks such as Ansible, Terraform, and Flask, along with in-depth knowledge of Linux administration and shell scripting, proficiency in using common Linux commands and tools, and extensive experience with Git. Furthermore, they must be proficient in writing Infrastructure as Code (IaC) for infrastructure provisioning and management, conduct in-depth performance analysis and optimization, and have advanced experience in setting up observability solutions including logging, metrics, and tracing.

Responsibilities

The Staff Engineer - Site Reliability will design, write, and deliver software to improve the availability, latency, and efficiency of Freshworks' Products & Platforms, develop scalable, cloud-native architectures, design and implement self-healing and auto-scaling mechanisms, manage availability, latency, and performance of mission-critical services, independently determine and develop architectural approaches and Infrastructure solutions, define strategy, vision, and roadmap adhering to well-architected principles, drive blameless postmortems for large-scale incidents, define and drive automation and orchestration strategies, strategize cost optimization across Freshworks Cloud environment, and conduct in-depth performance analysis, profiling, and optimization for applications.

Skills

Ansible
Terraform
Flask
Linux
Shell Scripting
Git
Infrastructure as Code (IaC)
Performance Analysis
Observability
Logging
Metrics
Tracing
Auto-scaling
Cloud-native architectures

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Key Metrics

Toronto, CanadaHeadquarters
2003Year Founded
$149.6MTotal Funding
DEBTCompany Stage
Consumer Software, FintechIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
401(k) Company Match
Stock Options
Unlimited Paid Time Off
Parental Leave
Home Office Stipend
Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.
Dependency on Stripe's technology could pose risks if Stripe faces issues.
Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.
The company provides mobile-friendly solutions, catering to the rise of remote work.
FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.
The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.
AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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