Staff Cloud Support Engineer - Data Platform

Texas, United States

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$109,000 – $166,100Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Data Warehousing, Cloud Computing, SoftwareIndustries

Requirements

Candidates should possess a Bachelor's or Master's degree in Computer Science or an equivalent discipline, with at least 8 years of experience in a technical support or customer-facing technical role. Essential skills include excellent written and verbal communication in English, the ability to collaborate effectively in a global team environment, experience configuring/troubleshooting drivers like ODBC and JDBC, strong understanding of AWS services (S3, SQS, SNS, Lambda, API Gateway, VPC, Route 53) or similar Azure/GCP services, experience with Spark and Kafka concepts, and proficiency in using third-party troubleshooting tools such as Wireshark or Fiddler. Debugging/development experience in Python is also required.

Responsibilities

The Staff Cloud Support Engineer will drive technical solutions for complex customer problems, providing in-depth analysis and guidance via email, web, and phone. Responsibilities include adhering to response and resolution SLAs, utilizing the Snowflake environment and related tools to investigate issues, documenting solutions in the knowledge base, reporting bugs and feature requests to Engineering, and proactively identifying recommendations for product quality and customer experience improvements. The role may also involve providing support coverage during holidays and weekends and working with Priority Support customers to understand their use cases and ensure optimal platform performance.

Skills

Cloud Support

Data Platform

Data Warehouse

Operating Systems

Database Technologies

Big Data

Data Integration

Connectors

Networking

Technical Case Escalations

Customer Support

Technical Guidance

Product Feedback

Snowflake

Data management and analytics platform

About Snowflake

Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.

Bellevue, WashingtonHeadquarters

2012Year Founded

$1,341.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.

A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.

Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.

Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.

Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.

Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.

Risks

Integration challenges from Datavolo acquisition may disrupt operations and customer service.

Increased competition from Mistral AI could challenge Snowflake's market position.

Convertible senior notes pricing may increase financial pressure if market conditions worsen.

Differentiation

Snowflake offers a unified platform for diverse data workloads, unlike traditional solutions.

The AI Data Cloud enables near-unlimited scale and performance for data mobilization.

Snowflake's seamless multi-cloud experience ensures efficient data operations across locations.

Upsides

Acquisition of Datavolo enhances Snowflake's open data integration capabilities.

Investment in Metaplane boosts AI-driven data quality solutions for Snowflake users.

Snowflake Ventures' investment in Hex expands accessibility of data tools to non-technical users.

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