Responsibilities

As a Staff AI/ML Software Engineer, you will design and build scalable search ranking, indexing, and personalization systems, develop real-time and batch ML models using embeddings, collaborative filtering, and deep learning, integrate user behavior signals and content metadata to optimize relevance, collaborate cross-functionally with product, data, and infrastructure teams to deploy experiments and measure impact, optimize retrieval, filtering, and ranking algorithms in production search pipelines, and implement software that empowers internal customers to extend ServiceNow’s capabilities and find new ways to personalize experiences with AI/ML.