Staff AI Engineer, Trust & Safety Operations at Match Group

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Agentic & workflow-orchestration expertise: Proven ability to design, build, and operate multi-step LLM agents with modern coordination frameworks
Applied AI engineering & prompt craft: Deep Python skills plus hands-on experience integrating foundation models and crafting robust prompts and utilizing vector databases
Rapid prototyping & experimentation: Comfortable shipping quick proofs of concept, running A/B or shadow launches, and iterating based on data
Backend, data-systems & tool integration: Skilled at wiring external services and internal data into agent workflows through well-designed APIs and schemas
Human-in-the-loop system design: Able to blend automation with human oversight through clear escalation paths, review checkpoints, and moderator tooling
Operator enablement & training

Responsibilities

Own the technical roadmap for AI automation across Moderation, Appeals, and Support workflows, driving discovery and prioritization of high-impact AI automation opportunities while providing hands-on technical leadership from concept to production
Prototype agentic solutions using the latest platforms and frameworks and integrate them with existing internal and third-party tools and systems
Deliver reliable, scalable, and robust automations with the appropriate evaluations, guardrails, human oversight, and clear performance monitoring
Drive adoption by producing documentation, running hands-on training and enablement sessions for non-technical operators, and curating prompt libraries and playbooks that empower self-service iteration
Collaborate closely with Data Scientists, Data Engineers, Product Managers, Backend Engineers, and the AI Platform Team to ensure a comprehensive and coordinated approach to improving operational efficiency
Embed safety, privacy, auditability, and responsible-AI standards into every workflow in partnership with Legal and Security teams
Mentor and educate ML Engineers and Platform Engineers on new trends and research in AI/ML that can be applied to Trust & Safety initiatives to promote user safety and improve AI-powered products and workflows

Skills

Key technologies and capabilities for this role

AI AgentsWorkflow OrchestrationTool SchemasAgent LifecycleReal-time MonitoringScalabilityAutomationTrust and SafetyModerationAppealsSupport Operations

Questions & Answers

Common questions about this position

What is the salary for this Staff AI Engineer position?

This information is not specified in the job description.

Is this a remote position or what is the location requirement?

This information is not specified in the job description.

What skills are required for this Staff AI Engineer role?

The role requires expertise in architecting AI agent workflows, prototyping agentic solutions using the latest platforms and frameworks, integrating with internal and third-party tools, and implementing evaluations, guardrails, monitoring, and responsible AI standards.

What is the company culture like at Hinge?

Hinge focuses on inspiring intimate connections to create a less lonely world, with a collaborative environment involving close work with operations professionals, engineers, Data Scientists, Product Managers, and others, emphasizing tight incremental loops, mentoring peers, and shaping best practices.

What makes a strong candidate for this role?

Strong candidates are energized by building green-field AI systems to solve challenging problems, have hands-on technical leadership skills, can prototype and deliver scalable AI automations, drive adoption through training and documentation, and excel at mentoring and cross-team collaboration.

Match Group

Provides online dating and social discovery

About Match Group

Match Group leverages the Swipe feature® and social discovery, facilitating deeper connections through its portfolio of online dating brands, with a global presence and availability in over 40 languages.

Dallas, TexasHeadquarters

1986Year Founded

$400MTotal Funding

IPOCompany Stage

Consumer Software, Social ImpactIndustries

1,001-5,000Employees

Benefits

Medical/Dental/Vision Insurance

Charitable Matching Program

Retirement Matching Funds

Training and Education Allowance

Performance Bonuses

Mental Health Counseling

Risks

Increased competition from AI-driven dating apps may draw users away.

Privacy concerns and data breaches could impact reputation and operations.

Free dating apps with innovative features may pressure Match Group's pricing models.

Differentiation

Match Group offers nearly 50 brands catering to diverse dating communities.

The company generates revenue through subscription, transaction, and advertising models.

Match Group operates globally, available in over 200 countries and 40 languages.

Upsides

Increased interest in AI-driven matchmaking enhances user experience and engagement.

Growing trend of VR integration offers immersive dating experiences.

Rising demand for niche platforms caters to specific interests and communities.

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