SSM Global Ops CoE – Remote Field Force Consultant at General Motors

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

AutomotiveIndustries

Requirements

1-3 years experience in related role or industry (e.g., Customer Service, Business Relationship Management, L1/L2 Issue Resolution, Customer Analytics)
Degree in Business, Marketing, or equivalent experience
Strong communications and negotiation skills
Ability to build and maintain relationships
Ability to be a trusted resource for Dealership clients
Ability to interpret and explain data and solve complex problems
Experience with U.S. based clients preferred (CarBravo mainly US platform)
Affinity with technology and/or familiarity with analytics tools and techniques

Responsibilities

Develop CarBravo Process Acumen and Knowledge: Socialize and serve as Subject Matter Expert (SME) with comprehensive understanding of features, values, benefits, and enrollment in current CarBravo Program product offerings (training provided)
Enhance Dealer engagement and satisfaction through proactive outreach and support, informing Dealers about new, relevant programs, updates, and promotions
Respond timely to Dealer inquiries, providing access to information on program details, resources, process assistance, and troubleshooting
Improve Program adoption and compliance by addressing Dealer concerns promptly, assisting with resolving issues related to inventory management, compliance, pricing strategies, and warranty concerns
Streamline communication between Program management and Dealers
Maintain high level of satisfaction with Dealers through consistent, reliable, and professional support
Help maximize Dealer Pre-Owned operations including throughput, sales, retention, sales and service profitability, and customer loyalty
Conduct proactive outreach to ensure Dealers are aware of available resources, compliance requirements, and upcoming deadlines
Reputation Management: Advise Dealers on recommended actions to improve online reputation
Call Tracking and Analytics: Advise Dealers on tracking analytics for better insights to reduce Call Fail Rate (CFR)
Optimize Inventory: Advise Dealers on appropriate quality and quantity of vehicles to be Certified for their market
Script/FAQ Development, Maintenance, and Customer Approval: Develop scripts and FAQs for Customers ensuring input and approval prior to use in CBCC; maintain them to keep information fresh and accurate, including Customer approval for material changes
Receive calls on support for dealers engaging in the CarBravo platform
Call US CarBravo dealers to coordinate on their sales performance

Skills

CarBravo

Dealer Engagement

Customer Support

Sales Performance

Troubleshooting

Inventory Management

Compliance

Pricing Strategies

Proactive Outreach

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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