Sr UX Researcher I - Bilingual (French/English) at Remitly

Toronto, Ontario, Canada

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, TechnologyIndustries

Requirements

Understanding and experience with research methods such as interviews, focus groups, workshops, usability testing, card sorting, surveys, etc
Experience using relevant tools for research analysis (e.g. Qualtrics, Dovetail, Excel, R) to expert level
Experience conducting discovery (or generative) research, which focuses on understanding user needs, motivations and behaviours to identify opportunities and areas for innovation
Demonstrated experience applying appropriate statistical methods to research questions
Exceptional communication skills with the ability to effectively present research findings to diverse audiences
Experience and demonstrable understanding of the nuances of researching in different contexts (remote / in person / unmoderated / moderated)
Bilingual English and French
Degree in human factors, psychology, design, anthropology, or other relevant subject area
Experience using the Jobs to Be Done framework
Experience with Generative AI
Understanding of the Canadian legal system

Responsibilities

Leads major research projects
Employs a range of methods; plans and conducts research; analyzes and communicates findings
Builds strong relationships with stakeholders in different disciplines; influences their strategic priorities
Crafts research strategy with stakeholders aligned to product and design strategy
Examines analytics data to inform research strategy and qualitative insights
Works with designers and product managers to ideate and iterate on solutions
Creates use cases, anchored in research insights, and prioritizes via users
Recruits independently and conducts work compliantly
Mentors more junior researchers

Skills

UX Research

User Research

Qualitative Research

Quantitative Research

Research Methods

Analytics

Stakeholder Management

Product Design

Generative AI

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

Land your dream remote job 3x faster with AI

Try Jobo Free