Sr Technical Product Support at Entrust

Tokyo, Tokyo, Japan

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Identity Security, TechnologyIndustries

Basic Business English communication skill (TOEIC Score >600)
Associates degree in Electronics or equivalent
Bachelor’s degree or higher required
Minimum of 5+ years of electromechanical technician experience
Proficient problem solving and troubleshooting skills
Proficient with PC’s, current operating systems and relevant software applications
Willingness and ability to work flexible hours, assignments and travel (up to 80%) when required
Ability to occasionally lift up to 32 kg
Overtime is required as needed
Must have a valid driver’s license including insurability
Preferred Qualifications
With management experience
Additional electromechanical technician or field service experience
Proficient in electro-mechanics, digital electronics and software required to maintain Entrust Datacard and 3rd party products
Skilled with tools and electronic test equipment
Proficiency in Excel (e.g., VLOOKUP, Pivot Tables) is required
A+ Certification and/or N+ Certification

Manage large-scale installation projects
Engage in projects from the early stages and take full ownership through to customer acceptance
Investigate serious and complex service cases with the team
Apply logical thinking to identify root causes and implement effective solutions
Provide business data from the Service Report (SR) system and contract database (Oracle) upon request
Assign the right technician to the right task or project on a daily basis to ensure efficient operations
Analyze key performance indicators (e.g., utilization, parts cost, number of cases)
Collaborate with the ASM to implement initiatives that improve KPI outcomes
Handling tasks from standard procedures to high-level technical challenges (Approx. 30%)
Act as a role model by demonstrating logical and structured problem-solving approaches